ISE - Guest Portal Voucer

[Lance Wendel]

hi all,

my customer has set Wireless LAN Guest Voucher for 28 days however after 6 days its not working.

Our customer gives Wireless LAN Guest User a 28 days voucher from ISE Guest Portal Solution. After 6 days of using the accounts will not work. Must be deleted and added new. These accounts are not expired, but the login will fail after 6 days.

any idea why this is or do I need to escalte this to Cisco?

regards,

Lance

[Charlie Moreton]

You should contact Cisco TAC about this.

[Wing Man]

You might have another limiter in there. have are your durations configured?

//////only if expiring////////////////////////

You are probably hitting the account duration set on the Sponsor Group that created the voucher.

this can be set under administration -> sponsorgroups -> click on the sponsor group in question -> authorization levels -> and set the Max duration for accounts.