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New Member

ISE Guest Selfregistration - Account Expire after 5 days

Hi Community

I have a Wireless LAN running CWA mit ISE (Version

Selfregistration is enabled for guest user. I build a new Timeprofile with 90 days for these guest accounts and attached this time Profile to the Guest Portal Policy.

But the accounts expire after 5 days.

Any Hint what is missing or where I have to adjust a default value?

Best regards


Everyone's tags (1)
New Member

Check your "Guest Password

Check your "Guest Password Expiration" settings in the Guest portal policy configuration.

New Member

Guest Password Expiration is

Guest Password Expiration is set to 999. 

I made the same installation in a vmware with Version without any patch.
It works like I configured.

Installation on a Appliance with Version with Patch 7 is not working..
I think i will upgrade the Appliance Installation to the latest release.

New Member

Problem is solved after a

Problem is solved after a application restart...

Hitting a Bug....

Thanks anyway for your support

New Member

Hello Markus,I am hitting

Hello Markus,

I am hitting this "bug" as well.  Do you have a bug number I can refer TAC to?

What "application restart" did you perform to get you going?

New Member

BugID is: CSCui82615After

BugID is: CSCui82615

After creating a new time Profile I had first to restart the ISE application

application stop ise
application start ise

This worked for me.



New Member

Thank you Markus!

Thank you Markus!

Cisco Employee

Guest Cache Issues for Time

Guest Cache Issues for Time Profiles
The value of Test-TP is saved and is being reused for subsequent user creation, though the actual value got changed

Create a Time Profile (say Test-TP) with duration as one month
Create a user with the Test-TP time Profile
Edit the time profile test-TP duration to 1 year
Create a new guest user with test-TP time profile

Restart Application Server to clear cache

Please follow belowStep 1

Please follow below

Step 1 Choose Administration > Web Portal Management > Settings > Guest > Time Profiles.

Step 2 Click Add .

Step 3 Assign a name and description to the time profile. This name will display to sponsors when creating guest accounts.

Step 4 Choose a time zone to be used for the time restrictions.

Step 5 Choose an account type and duration.

Step 6 Enter the day of the week and “from” and “to” times for the restriction times to prevent guest users from accessing the network or to log them off during these times.

Step 7 Click the settings icon to add additional restrictions.

Step 8 Click Submit .


Check the Time zone and system time