NAC guest server hangs and guest portal is not working

[vijay kumar]

Hi all ,

Our guest nac server NAC3315 is oftenly getting hung state . And our guest wireless network is not working . We are able to ping the NAC server but web page is not opening for the clients if they connected to guest network.

Any clue on this ....

Thanks!,

Regards,

Vijay.

[Tarik Admani]

What version of NGS are you currently running and how long has this been in service before you experienced your issues?

Tarik Admani
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[vijay kumar]

Hi Tarik,

Once in a two weekss we are facing this issue. version 2.0.2

[aqjaved]

All  actions within the Cisco NAC Guest Server are logged into the database.  This enables you to see any action that occurred as part of the normal  operating process of the application.

To access the system log from the administration interface select Server > System Log from the left hand menu

Please check the Error Logs for troubleshooting of NGS

[vijay kumar]

Hi Ageel ,

Now the web admin interface is not opening for the NGS . We are able to ping the ip address but web gui is not opening .

We tried to reimage the  nac server . But still issue persists . Kindly give any suggestion

Regards,

Vijay.