Patch rollup for Cisco Secure ACS 4.2 fails.

[sean_jaehne]

I've got 2 freshly installed ACS 4.2 for Windows servers and I need to apply the latest patch rollup before I build the configurations.  I stopped the ACS services and ran Acs-4.2.0.124.15-SW.exe to install the patches.  The application begins running fine but fails on upgrading the database and then none of the ACS services would start.  I was able to restore the files from the backup that runs with the patch utility and get ACS functioning again.  What am I missing - does the patch rollup require any specific Microsoft Patches to be installed or something like that?

Thanks

[Erick Delgado]

Hi,

It is pretty streight forward just execute the exe file and the exe will stop your services and then install the software.

What is the windows version?

Could you please let me know the exact acs version? you can check that by clicking the cisco logo

Also I will suggest to install ACS 4.2.1 that will include all the ACS 4.2 patches and also include new features.

Regards,

[sean_jaehne]

Erik,

Thanks for the feedback.  My versions are as follows:

Server OS - Windows Server 2003 R2

Cisco Secure ACS - 4.2.(0) Build 124

I can't really go to 4.2.1 at this time.  I need to figure out how to make what we've got work.

Thanks,

Richard Jaehne

[Jatin Katyal]

Richard,

This time I would recommend you to copy and paste the Acs-4.2.0.124.15-SW.exe in the ACS install directory and then execute the file. You will see whats going in the backround via cmd window.

Before you start again, please make sure whether the last attempt went fine or not by checking the acs version.

HTH

Regards,

JK

Plz rate helpful posts-

[sean_jaehne]

Thanks for the feedback.  I attempted the patch rollup install again and it failed in the same place - on the database upgrade.  I did think of one thing.  Do I need to have my antivirus/protection services disabled prior to installing the rollup?

Also my versions are as follows:

Server OS - Windows Server 2003 R2

Cisco Secure ACS - 4.2.(0) Build 124

Thanks,

Richard Jaehne

[sean_jaehne]

So I've disabled my antivirus and tried the rollup installation again.  It fails in the same place -with the database update.  Has anyone seen this behavior with updating ACS before?

[sean_jaehne]

I finally got the patch to go through.  I ended up completely removing ACS then reinstalling it.  After that the patch rollup installation went through the first time.

[marekbudzisz]

Hi

I have the same problem but on 4.1 ACS ver.

Have you solved this problem, yet?

Regards

Marek