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Problem with NAC agent. High CPU usage

highfrequencytrader
Level 1
Level 1

‎05-19-2014 07:00 AM - edited ‎03-10-2019 09:43 PM

Hi,

We currently have an issue with NAC agent which is consuming 30-50% of CPU.

 

Version: 4.9.0.33

Compliance Module Version: 3.4.27.1

OS: Windows 7 SP1

 

Any ideas what may cause this ?

1 person had this problem
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0 Helpful
3 Replies 3

Venkatesh Attuluri
Cisco Employee
Cisco Employee

‎05-19-2014 08:52 AM

have you tried uninstall and installing it again

highfrequencytrader
Level 1
Level 1
In response to Venkatesh Attuluri

‎05-19-2014 01:40 PM

Yes I have.

We also resetted users roaming profiles as we thought that this was caused by profile corruption, but  no success.

Hardware is ok, checked and no failures found.

I'll be gathering procdump and performance data, hopefully it will give us a clue what's going on.

I will share our findings with you.

 

Greetings !

0 Helpful

schcandy1
Level 1
Level 1
In response to highfrequencytrader

‎06-02-2014 01:29 PM

I have the same issue.

Running the current  latest/greatest NAC Agent

NAC Agent  version 4.9.4.3 

Compliance Module Version: 3.6.8323.2

OS: Windows 7 SP1

Just upgraded from an older NAC Agent version with same issue.  Multiple machines with same issue.

 

0 Helpful
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