Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Secondary ACS asking for license after Patching

I have just been patching out ACS 1121 on Ver 5.3 in preparation for upgrading to 5.5 however having successfully patched the secondary server I tried to promote this to the Primary and this seemed to fail with no error message.

A reboot of the Secondary now has it asking for it's license file using the PAK supplied with the product. Is this normal ? and can I recover this as I don't have the PAK supplied.

 

Many thanks.

Everyone's tags (1)
3 REPLIES

Just reboot the device, the

Just reboot the device, the license prompt should go away.

This case is rare, but it happens.

Rate if Useful :)

Sharing knowledge makes you Immortal.

Regards,

Ed

New Member

Thanks Ed but I have tried

Thanks Ed but I have tried that a number of times with no luck.

I have managed to find the PAK codes but to add to the issue the reseller who did the original Install registered the license with their account. I have managed to get hold of them and they have given me access to the licenses but they tell me it will take up to 48 hours before I can see them in my companies Cisco account.

Thanks,

 

Neil.

Call into Cisco and ask for

Call into Cisco and ask for Licensing team, Give them the PAKs and they should be able to re-host the licenses to you.

Regards

Ed

36
Views
0
Helpful
3
Replies