Secondary ACS asking for license after Patching

[neilcouston]

I have just been patching out ACS 1121 on Ver 5.3 in preparation for upgrading to 5.5 however having successfully patched the secondary server I tried to promote this to the Primary and this seemed to fail with no error message.

A reboot of the Secondary now has it asking for it's license file using the PAK supplied with the product. Is this normal ? and can I recover this as I don't have the PAK supplied.

Many thanks.

[edwardcollins7]

Just reboot the device, the license prompt should go away.

This case is rare, but it happens.

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Regards,

Ed

[neilcouston]

Thanks Ed but I have tried that a number of times with no luck.

I have managed to find the PAK codes but to add to the issue the reseller who did the original Install registered the license with their account. I have managed to get hold of them and they have given me access to the licenses but they tell me it will take up to 48 hours before I can see them in my companies Cisco account.

Thanks,

Neil.

[edwardcollins7]

Call into Cisco and ask for Licensing team, Give them the PAKs and they should be able to re-host the licenses to you.

Regards

Ed