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New Member

Sponsor and my device portal stopped working

I have ise 1.4 ruinning with all patches installed. the sponsor and mydevices portals were working fine. but all of a sudden i keep getting an error that reads "

A process error occurred. Contact your system administrator for assistance

"

what could be the possible cause of this error?

Regards,

Kabir

8 REPLIES
Cisco Employee

Sponsor and my device portal stopped working

Hi Kabir,

Can you please check if the replication between the Primary and Secondary nodes is working well.

New Member

Sponsor and my device portal stopped working

what is the exact version and patch level ?

Are your NTP in sync ? and your timezones right ?

New Member

Sponsor and my device portal stopped working

Same problem for me accessing Sponsor Portal "A process error occurred. Contact your system administrator for assistance"

NTP and timezone is working correctly and syn'ced.

Did you get a resolution?

New Member

Sponsor and my device portal stopped working

Application reset ise solved the problem for me.

Silver

Re: Sponsor and my device portal stopped working

Do check the ISE version and the current version is 1.2 and patch 6 is also out.also do share any logs if you have

New Member

Sponsor and my device portal stopped working

sv195978/admin# show ver

Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.5.250
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2013 by Cisco Systems, Inc.
All rights reserved.
Hostname: sv195978


Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
---------------------------------------------
Version      : 1.2.0.899
Build Date   : Wed Jul 24 08:37:31 2013
Install Date : Sat Oct 26 16:21:00 2013

Cisco Identity Services Engine Patch
---------------------------------------------
Version      : 2
Install Date : Sat Oct 26 18:13:40 2013

Cisco Identity Services Engine Patch
---------------------------------------------
Version      : 3
Install Date : Tue Nov 05 22:11:34 2013

Cisco Identity Services Engine Patch
---------------------------------------------
Version      : 4
Install Date : Wed Nov 27 22:25:57 2013

New Member

Sponsor and my device portal stopped working

do you mean application stop/start

New Member

Sponsor and my device portal stopped working

yeah.. sorry i meant application start/stop.

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