Upgrading an ACS deployment from 5.3 to 5.5, runtime service doesn't restart.

[andrea.meconi]

Hello at all.

I'm restoring a 5.3 backup to a new ACS 5.5 patch 3.

Restore procedure works fine but when I restart the server service runtime doesn't restart.

acsuno/admin# sh app stat acs

ACS role: PRIMARY

Process 'database'                  running
Process 'management'                running
Process 'runtime'                   not monitored
Process 'ntpd'                      running
Process 'view-database'             running
Process 'view-jobmanager'           running
Process 'view-alertmanager'         running
Process 'view-collector'            running
Process 'view-logprocessor'         running

This is the end of debug log file...

Daemon,13/06/2014,18:52:37:455,ERROR,3086411504,rt_daemon init failed,RTDaemon.cpp:325
Daemon,13/06/2014,18:52:37:455,ERROR,3086411504,ConfigNotificationFlow::waitStart: unable to load configuration: fatal error,RTDaemon.cpp:326
Daemon,13/06/2014,18:52:37:455,ERROR,3086411504,rc = 4,RTDaemon.cpp:327

Any ideas?

Many thanks.

Regards.

Andrea

[abwahid]

Hi,

Manually restart the runtime process from the CLI and rebooting the appliance resolves this issue.
In order to restart the runtime processes manually, issue these commands from the ACS CLI

- acs stop runtime
- acs start runtime

[andrea.meconi]

Many thanks for your help.

Done, but the service doesn't restart anyway.

Regards.

Andrea

[abwahid]

Go through below link


https://supportforums.cisco.com/discussion/11362506/acs-52-runtime-process-not-monitored

[andrea.meconi]

Many thanks Abdul but that post doesn't help me.

I'm using ACS version 5.3.0.40, bug should be solved.

Could be I'm using a custom attribute  but I cannot remove it from my config.

Regards.

Andrea