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AMP for endpoints installation failed due to the following reason - The installer process timed out.

ositechintl
Level 1
Level 1
Hi, I pushed the AMP for Endpoints via AnyConnect using AMP Enabler. I can see the AMP Enabler is installed and AMPEnabler_ServiceProfile.xml is loaded on the C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\AMPEnabler path. Also the temp folder has been created automatically and the download of the AC_FireAMPSetup.exe file is completed. But while executing i can see the following below errors which is causing the Installation of AMP for Endpoints failed and AMP for endpoints installation failed due to the following reason - The installer process timed out. ****************************************** Date : 10/31/2017 Time : 11:44:46 Type : Information Source : acfaagent Description : Function: CFAAgent::DownloadProgress Thread Id: 0x9FC File: ..\FAAgent.cpp Line: 501 Completed 100%. ****************************************** Date : 10/31/2017 Time : 11:44:46 Type : Information Source : acfaagent Description : Function: CFAAgent::DownloadProgress Thread Id: 0x9FC File: ..\FAAgent.cpp Line: 501 Completed 100%. ****************************************** Date : 10/31/2017 Time : 11:44:46 Type : Information Source : acfaagent Description : Function: CFAThread::Join Thread Id: 0xDAC File: ..\FAThread.cpp Line: 104 Join successful. ****************************************** Date : 10/31/2017 Time : 11:44:49 Type : Information Source : acfaagent Description : Function: CPersistedState::SetState Thread Id: 0xDAC File: ..\PersistedState.cpp Line: 100 State Changed. AMP_DOWNLOADING --> AMP_DOWNLOADED ****************************************** Date : 10/31/2017 Time : 11:44:49 Type : Information Source : acfaagent Description : Function: CFAAgent::processStateChange Thread Id: 0xDAC File: ..\FAAgent.cpp Line: 334 Processing state change.. ****************************************** Date : 10/31/2017 Time : 11:44:49 Type : Information Source : acfaagent Description : Function: CFACodeSignValidatorWin::ValidateCodeSign Thread Id: 0xDAC File: FACodeSignValidator_win.cpp Line: 78 Trust Established! ****************************************** Date : 10/31/2017 Time : 11:44:49 Type : Information Source : acfaagent Description : Function: CFACodeSignValidatorWin::ValidateCodeSign Thread Id: 0xDAC File: FACodeSignValidator_win.cpp Line: 155 Common Name Verified ****************************************** Date : 10/31/2017 Time : 11:44:52 Type : Information Source : acfaagent Description : Function: CPersistedState::SetState Thread Id: 0xDAC File: ..\PersistedState.cpp Line: 100 State Changed. AMP_DOWNLOADED --> AMP_INSTALLING ****************************************** Date : 10/31/2017 Time : 11:47:53 Type : Error Source : acfaagent Description : Function: CFAInstallerWin::executeFAConnectorAction Thread Id: 0xDAC File: FAInstaller_win.cpp Line: 154 The FA installer failed as it took too long to respond ****************************************** Date : 10/31/2017 Time : 11:47:53 Type : Error Source : acfaagent Description : Function: CFAInstallerWin::InstallFireAMPConnector Thread Id: 0xDAC File: FAInstaller_win.cpp Line: 64 AMP for endpoints installation failed due to the following reason - The installer process timed out. ****************************************** Date : 10/31/2017 Time : 11:47:53 Type : Error Source : acfaagent Description : Function: CFAAgent::doInstall Thread Id: 0xDAC File: ..\FAAgent.cpp Line: 682 InstallFireAMPConnector failed with the following error - The installer process timed out. ****************************************** Date : 10/31/2017 Time : 11:47:56 Type : Information Source : acfaagent Description : Function: CPersistedState::SetState Thread Id: 0xDAC File: ..\PersistedState.cpp Line: 100 State Changed. AMP_INSTALLING --> AMP_INSTALL_FAILED ****************************************** Date : 10/31/2017 Time : 11:47:56 Type : Warning Source : acfaagent Description : Function: CFAAgent::doCleanup Thread Id: 0xDAC File: ..\FAAgent.cpp Line: 800 Failed to delete file C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\AMPEnabler\Temp\AC_FireAMPSetup.exe. Error is 5 ****************************************** Date : 10/31/2017 Time : 11:47:56 Type : Warning Source : acfaagent Description : Function: CFAAgent::doCleanup Thread Id: 0xDAC File: ..\FAAgent.cpp Line: 809 Failed to delete directory C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\AMPEnabler\Temp\. Error is 145 ****************************************** Date : 10/31/2017 Time : 11:47:56 Type : Information Source : acfaagent Description : Function: CFAAgent::processStateChange Thread Id: 0xDAC File: ..\FAAgent.cpp Line: 334 Processing state change.. ****************************************** Please someone help to fix this issue. Thanks, Ramesh
9 Replies 9

Marvin Rhoads
Hall of Fame
Hall of Fame

Are you attempting installation as a user with Administrator privileges?

 

If not, that's required for initial installations.

Hi,

Yes i have the full admin privileges and User Account Disabled and comparability is also fine.

Also i tried i three different machines whereas i got the same Installation of AMP for Endpoints failed error message.

AMP for endpoints installation failed due to the following reason - The installed process timed out.

The FA installer failed as it took too long to respond

InstallFireAMPConnector failed with the following error - The installer process timed out.

Any thoughts please.

Thanks,
Ramesh

Hi Marvin,

some typo error on the previous command which the User Account Control (UAC) is disabled on the machines.

Thanks,
Ramesh

Is there any other anti-virus or anti-malware product currently running on your system?

 

Have you tried downloading the endpoint connector directly from your cloud console and installing that exe file directly?

Hi Marvin,

Yes i can see the file is downloaded in the C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\AMPEnabler\Temp

I can able to run the setup file manually on the machines and no antivirus / no antimalware.

Still keep failing restarted the machines, but the same result where after restart its trying to download the file again and after it downloads its trying to Install the FireAMP connector but fails due to time of the installer process.

Thanks,
Ramesh

I'd recommend opening a TAC case so they can work with you in real time on your endpoint.

Hi Marvin,

Thanks for your reply and i will take to TAC support.

Thanks,
Ramesh

Is this issue solved by TAC

Could it be a Windows Firewall issue? Is AMP Excluded?

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