Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

ACE 4710 Version A3(2.5) device manager cannot authenticate


Recently I updated an ACE appliance software from A3(2.3) to A3(2.5) version. Before the upgrade I used to succesfuly access the device manager, but after the update when I put the user and password, the following message appears preventing the access to the device manager console.

Cannot authenticate: unknown login IP address is the IP address of the interface vlan configured in the ace (configured in one arm), and there is no AAA service enabled (local user database authentication).

Someone have experienced the same issue? Could it be related with the A3(2.5) version? In what I understand, the device manager software is embedded in the ace software.

Show ver of the ace:

ACE/Admin# show ver
Cisco Application Control Software (ACSW)
TAC support:
Copyright (c) 1985-2010 by Cisco Systems, Inc. All rights reserved.
The copyrights to certain works contained herein are owned by
other third parties and are used and distributed under license.
Some parts of this software are covered under the GNU Public
License. A copy of the license is available at

  loader:    Version 0.95.1
  system:    Version A3(2.5) [build 3.0(0)A3(2.5) adbuild_13:35:38-2010/02/05_/auto/adbu-rel2/rel_a3_2_5_throttle/REL_3_0_0_A3_2_5]
  system image file: (hd0,1)/c4710ace-mz.A3_2_5.bin
  Device Manager version 1.2 (0) 20100121:2050

  installed license: no feature license is installed

  cpu info:
        number of cpu(s): 2
        number of cpu(s): 16
  memory info:
    total: 6226388 kB, free: 4489692 kB
    shared: 0 kB, buffers: 20016 kB, cached 0 kB
  cf info:
    filesystem: /dev/hdb2
    total: 861668 kB, used: 733780 kB, available: 84116 kB

last boot reason:  reload command by user
configuration register:  0x1
ACE-RN kernel uptime is 2 days 17 hours 25 minute(s) 14 second(s)



Re: ACE 4710 Version A3(2.5) device manager cannot authenticate


After fighting a few hours with the ace and cisco documentation, I found in a link the "dm reload" command, who fixed the issue without affecting ace functionality.

CreatePlease to create content