ACE Licence installation failed with no space left on device

yves.haemmerli · ‎01-16-2012

Hi,

The installation of an ACE-4710 throughput upgrade license licence (ACE-AP-02-UP1) failed with an error message :

CH01AC03/Admin# license install disk0:ACE20111213081741975.lic

Installing license... failed: No space left on device

What could be the cause of such a message ?

Here is the disk:0 usage :

CH01AC03/Admin# dir disk0:

891 Jun 16 2009 08:38:41 ACE20090616063133861.lic

252 Nov 10 2009 16:52:45 ACE20091110071123557.lic

245 Dec 14 2011 15:44:53 ACE20111213081235229.lic

245 Dec 14 2011 15:44:28 ACE20111213081741975.lic

62333 Jan 09 2012 23:17:48 CH01AC03_2012_01_09_23_17_47.tgz

1024 Apr 12 2007 22:26:05 cv/

0 Oct 28 2011 20:33:14 kernel_log_messages1.txt

156554 Oct 28 2011 20:33:09 sysmgr_info

grep: write error: No space left on device

Usage for disk0: filesystem

-1213274808 bytes total used

139518072 bytes free

-1073756736 bytes total

I am surprised to observe negative values in the byte total used and byte total !

Here is the ACE software version :

CH01AC03/Admin# sh ver

Cisco Application Control Software (ACSW)

TAC support: http://www.cisco.com/tac

The copyrights to certain works contained herein are owned by

other third parties and are used and distributed under license.

Some parts of this software are covered under the GNU Public

License. A copy of the license is available at

http://www.gnu.org/licenses/gpl.html.

Software

loader: Version 0.95.1

system: Version A4(2.0) [build 3.0(0)A4(2.0) adbuild_19:35:12-2011/02/16_/a

uto/adbure_nightly4/renumber/rel_a4_2_0_throttle/REL_3_0_0_A4_2_0]

system image file: (hd0,1)/c4710ace-t1k9-mz.A4_2_0.bin

Device Manager version 4.2 (0) 20110201:0929

installed license: ACE-AP-01-LIC ACE-AP-VIRT-020 ACE-AP-C-500-LIC ACE-AP-OPT-5

0-K9 ACE-AP-SSL-05K-K9

Hardware

cpu info:

Motherboard:

number of cpu(s): 2

Daughtercard:

number of cpu(s): 16

memory info:

total: 6226372 kB, free: 3784772 kB

shared: 0 kB, buffers: 26832 kB, cached 0 kB

cf info:

filesystem: /dev/hdb2

total: 861668 kB, used: 742636 kB, available: 75260 kB

last boot reason: reload command by admin

configuration register: 0x1

CH01AC03 kernel uptime is 79 days 18 hours 52 minute(s) 50 second(s)

Current licence usage :

CH01AC03/Admin# sh license usage

License Ins Lic Status Expiry Date Comments

Count

--------------------------------------------------------------------------------

ACE-AP-C-UP1 No - Unused -

ACE-AP-C-UP2 No - Unused -

ACE-AP-C-UP3 No - Unused -

ACE-AP-01-LIC Yes 1 In use never -

ACE-AP-01-UP1 No - Unused -

ACE-AP-02-LIC No - Unused -

ACE-AP-02-UP1 No - Unused -

ACE-AP-04-LIC No - Unused -

ACE-AP-04-UP1 No - Unused -

ACE-AP-04-UP2 No - Unused -

ACE-AP-VIRT-5 No - Unused -

ACE-AP-500M-LIC No - Unused -

ACE-AP-VIRT-020 Yes 1 In use never -

ACE-AP-C-100-LIC No - Unused -

ACE-AP-C-500-LIC Yes 1 In use never -

ACE-AP-C-500-UP1 No - Unused -

ACE-AP-OPT-50-K9 Yes 1 In use never -

ACE-AP-C-1000-LIC No - Unused -

ACE-AP-C-2000-LIC No - Unused -

ACE-AP-OPT-LIC-K9 No - Unused -

ACE-AP-OPT-UP1-K9 No - Unused -

ACE-AP-SSL-05K-K9 Yes 1 In use never -

ACE-AP-SSL-07K-K9 No - Unused -

ACE-AP-SSL-100-K9 No - Unused -

ACE-AP-SSL-UP1-K9 No - Unused -

ACE-AP-SSLUP-5K-K9 No - Unused -

ACE-AP-VIRT-020-UP No - Unused -

Thank you for any help

Yves

Borys Berlog · ‎01-16-2012

Hi Yves

Can you please check if in your accounting log (show accounting) in Admin context you see a lot of messages from user: anm ? (like "anm:0:xml-show on")

I'd suggest to open a TAC case for this issue.

Antonio Knox · ‎09-24-2012

Had this issue a month ago. Try installing the license via GUI.

Cesar Roque · ‎09-24-2012

Hello Yves,

This is actually a bug:

CSCtx03563

Open a TAC case to give you the script. Dont save the running-config if you have to reboot the ACE

-----------------------------

Cesar R

--------------------- Cesar R ANS Team

Antonio Knox · ‎09-24-2012

I hit this bug a while back. I tried loading the the CSCtx03563_workaround.bin file (after a reload) that Cisco provided, and it didn't work for me. I was able to handle the task through the GUI, though. Just trying to save Yves a little time . Only difference was I was upgrading to 5(2.0), not installing a license.