ACE not passing the traffic to the server.

[sumaiyausa]

Hi Experts,

Could you please help me on this issue:-

The users are not able to access the palm application passing through the ACE module. The clients gets to the citrik server and from ther it goes to palm application. Now both external and internal users are not able to accpess the palm aapplication.

Troubelshooting doen:-

1) Connecting to the palm server by exluding the ACE it works.

2) Servers are reachable from ACE module

3) It was working fine before, but not now. There was no changes been made on ACE but still the issue.

4) Checked the Palm context that seems to be okay. But still not able to get though.

Any help would be great.

Thanks

Sum.

[Gilles Dufour]

Sniffer trace in front of ace and backend.

Capture a failure.

Before and after the connection failure also get the following command

'show service-policy detail'

See if you have connection hits.

Gilles.