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New Member

ACE4710 started to continuously reboot

Hi, one of our 2 ACE boxes in FT group suddenly reboot-ed from active state and now it continuously reboots with the following error:

insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device
error inserting /isan/bin/klm_octeon_device.klm
Daughter Card Not Found. Rebooting..
INIT: Sending all processes the TERM signal...


We are currently running SW version A1(8.0a). The only solution/workaround to be found on the web is from the Cisco release notes, which says:

Workaround: Upgrade to the c4710ace-xxxx.bin software image to resolve the rebooting issue.


But how to upload the image, if the system doesn't boot....anyone?

Thank you!

Everyone's tags (2)
10 REPLIES
Silver

Re: ACE4710 started to continuously reboot

Hi,

I haven't tried this but it might just work ...

First you need to establish a console session to the rebooting ACE.

http://www.cisco.com/en/US/docs/app_ntwk_services/data_center_app_services/ace_appliances/vA3_1_0/configuration/admin/guide/basiccfg.html#wp1300907

This should give you a boot menu

http://www.cisco.com/en/US/docs/app_ntwk_services/data_center_app_services/ace_appliances/4710/hardware/installation/guide/Install.html

If this were an ACE module you'd be able to tell it to boot from an image on the supervisor card. I don't know if there is an equivalent network boot option. However the first stage is to get you to a stable rommon prompt.

HTH

Cathy

New Member

Re: ACE4710 started to continuously reboot

Hi Cathy, thanks!

Come to think of it, there is an option in the GRUB boot menu to boot a ACE-APPLIANCE-RECOVERY-IMAGE.bin image. I will try this option tommorow and see what can I do in the so called recovery mode...

New Member

Re: ACE4710 started to continuously reboot

Nope, same error....

What is I pull out the CF card and copy the new image and edit grub from some other linux box?

UPDATE:

yes, it's pretty staightforward: take out the flash card, stick it in a linux box, mount both partitions. These are the contents of both:

[root@bb /]# ll /mnt/usb0/
total 74380
-rw-rw-rw-    1 root     root     75862237 Jun 12  2008 ACE_APPLIANCE_RECOVERY_IMAGE.bin
drwxr-xr-x    2 root     root         1024 Apr 12  2007 grub
-rw-rw-rw-    1 root     root           23 Mar  5 09:52 reload_reason

[root@bb /]# ll /mnt/usb1/
total 508992
-rw-rw-rw-    1 root     root    180912118 Jun 12  2008 c4710ace-mz.A1_8_0a.bin
drwx------    2 root     root        16384 Jun 12  2008 lost+found
-rw-r--r--    1 root     root     32505856 Jun 12  2008 TN-CERTKEY-STORAGE
-rw-r--r--    1 root     root     74448896 Jun 12  2008 TN-CONFIG
-rw-r--r--    1 root     root    209715200 Jun 12  2008 TN-COREFILE
-rw-r--r--    1 root     root     11534336 Jun 12  2008 TN-HOME
-rw-r--r--    1 root     root     11534336 Jun 12  2008 TN-LOGFILE

Replace the image with the new one, edit GRUB cofig (part0 /grub/menu.lst), unmount, put the card back and reboot....

Unfortunately, my problem remains even with the new image...

ACE4710 started to continuously reboot

Hi,

      I have the same problem, anyone know how to fix it?


                                                                                    
kernel=(hd0,1)/c4710ace-mz.A1_8_0a.bin ro root=LABEL=/ auto console=ttyS0,9600n
8 quiet bigphysarea=32768                                                      
   [Linux-bzImage, setup=0x1400, size=0xac869f6]                               
                                                                               
INIT: version 2.85 booting                                                     
/mnt/cf/TN-CONFIG on /TN-CONFIG type ext3 (rw,sync,loop=/dev/loop0)            
/mnt/cf/TN-CERTKEY-STORAGE on /TN-CERTKEY-STORAGE type ext3 (rw,sync,loop=/dev/loop1)
/mnt/cf/TN-LOGFILE on /TN-LOGFILE type ext3 (rw,sync,loop=/dev/loop2)           oop1)
/mnt/cf/TN-HOME on /TN-HOME type ext3 (rw,sync,loop=/dev/loop3)                
/mnt/cf/TN-COREFILE on /TN-COREFILE type ext3 (r                                oop1)
w,sync,loop=/dev/loop4)                                                        
insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device   
error inserting /isan/bin/klm_octeon_device.klm                                
Daughter Card Not Found. Rebooting..                                           
INIT: Sending all processes the TERM signal...                                 
Sending all processes the KILL signal...                                       
Syncing hardware clock to system time                                          
Unmounting loopback filesystems:                                               
Unmounting file systems:                                                       
Please stand by while rebooting the system...                                  
Restarting system.                                                             

thanks

Cristobal

tengo el mismo problema, alguien sabe como solucionarlo?
Bronze

ACE4710 started to continuously reboot

Hi Cristobal,

It looks like a problem on the PCI card, most of the times we have  this error is related with a hardware issue.

--------------------- Cesar R ANS Team
New Member

ACE4710 started to continuously reboot

I'm having the same issue but what is funny is that it occurred on two 4710's at the same time. 

Silver

ACE4710 started to continuously reboot

The octeon mentionned is the chipset used as dataplane; if it's not recognized anymore, it comes from a hardware issue.

Any electrical outage which can have burnt some electronics ?

ACE4710 started to continuously reboot

Hi ,

     I had to apply an RMA, it was a hardware problem.

Cristóbal

New Member

Re: ACE4710 started to continuously reboot

Thanks.

New Member

Re: ACE4710 started to continuously reboot

Thanks.

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