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ACNS smartfilter problem

i have ACNS appliance ,& smartfilter plugin embedded on it, i have some users that user ISA & another group that don't have ISA ,the two groups are filtered correctly accordin to the policy applied,bu suddenly the users that use the ISA became not filtered ,they can access everything,the group that don't use ISA are filtered normally according to the applied policy.

what may be the reason of the problem

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