I have a couple of ACE appliances in HA mode. I'm looking at evaluating ANM 5.1. I've obtained an trail license for ANM 5.1, but I am unable to download ANM 5.1 from the Download Software section at cisco.com. I've sent numerious emails to web-help, as well as licensing but no one can give me an answer as to how I am able to obtain the software in order to evaluate it.
Can someone please advise as to how we can go about to obtain the actual software? I've already lost close to two weeks of my trial license allowed for time, and I'm really keen to purchase ANM, but if I can't even download the software for an evaluation, I'm going to have a very hard time convincing the powers up stairs to invest the money to purchase it...
To resolve this issue i would suggest contacting your account team and bring it in their notice.
Regarding evaluation you can also download software ANM 5.2 which has 90 day evaluation license and you can start using it as soon as it is installed. This feature was not there in ANM 5.1
The below is from ANM 5.2 release notes.
ANM 5.2 includes a 90-day evaluation period that is activated when you install the software. This feature allows you to begin using ANM immediately after installing the software; however, you must install the permanent software license before the 90-day evaluation period expires to continue using ANM.
For detailed release notes, please go to the below link:
In terms of downloading the software... I am using the exact link that you have provided to download the software. It requires my CCO login to download the software, and once I have logged in with my CCO, I am unable to download it, and I receive the error "Additional Entitlement Required". My coleague even went as far as opening a TAC at Cisco, but -no one- to date is able to tell us where / how to download this software...
Cisco service contract information indicates you are not authorized to download software for the following product(s):
Cisco Application Networking Manager 5.2
If you are downloading from the Cart, please remove software for the product(s) listed above to proceed with other software downloads.
Or, if you feel this message is in error, please:
Email technical support for 24x7 assistance. To expedite your request, please include the following information:
User ID (Cisco.com ID used to download software)
Desired Software Release or File Name
Please include a screen shot of this page
Contact your Cisco representative, Partner or Reseller to ensure product(s) listed above are covered on a service contract that is associated to your Cisco.com profile. The Partner Locator link may assist in locating your nearest partner.
You can add the service contracts for these products to your profile using the Cisco Profile Manager, or have your service administrator do this for you.
Please if you could be so kind to assist. Email to technical support (end-dl@cisco) has been unawnsered now for close to two weeks so far.
I did indeed generate the demo license from the same CCO login which I am using to try and download the software. I have initially thought along the same lines as what you did, and I even emailed firstname.lastname@example.org for assistance, as I thought the demo license could mistakenly not have been tied to my CCO - sadly, they just told me to email email@example.com, which then also goes through to firstname.lastname@example.org, and thus, no support or assistance has been forthcoming from them.
I generated another demo license now (successfully), and are still unable to download the software.
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