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Community Member

CE-510 Booting troubleshoot

Hi

We have deployed neer 100 CE 510 at different locations. one of them seemed to fail since we did not have console after switching up the box. We ordered a replacement assuming that CE was failing but now new one has the same symptoms:

After connectin RJ45 cable to console and starting Hyperterminal (8n1 9600), it seems that equipment is booting correctly but after displaying screen in which devices info are shown (I mean CDROM, IDE a so on) the only thing we can see is a black screen and nothing else, booting seems to stop here.

We tried with recovery CD and the information we get is as follows:

Booting [/boot/cisco.sysimg] in 9 seconds...

Booting [/boot/cisco.sysimg] in 8 seconds...

Booting [/boot/cisco.sysimg] in 7 seconds...

Booting [/boot/cisco.sysimg] in 6 seconds...

Booting [/boot/cisco.sysimg] in 5 seconds...

Booting [/boot/cisco.sysimg] in 4 seconds...

Booting [/boot/cisco.sysimg] in 3 seconds...

Booting [/boot/cisco.sysimg] in 2 seconds...

Booting [/boot/cisco.sysimg] in 1 second...

Booting [/boot/cisco.sysimg]...

installing cmdline: root=/dev/ram ramdisk_start=0x6000000 ramdisk_size=200000 console=ttyS0,9600n8 init=/sbin/installer

ramdisk: 0x6000000, size: 11373151

BOOTING.... 0x100000

Linux version 2.4.16 (bbalagot@builder2.cisco.com) (gcc version 3.0.4) #1 SMP Wed Apr 30 18:51:47 PDT 2003

setup.c: handling flash window at [15MB..16MB)

BIOS-provided physical RAM map:

BIOS-e820: 0000000000000000 - 00000000000a0000 (usable)

BIOS-e820: 00000000000f0000 - 0000000000100000 (reserved)

BIOS-e820: 0000000000100000 - 0000000000f00000 (usable)

BIOS-e820: 0000000000f00000 - 0000000001000000 (reserved)

BIOS-e820: 0000000001000000 - 000000001ffe0000 (usable)

BIOS-e820: 000000001ffe0000 - 000000001ffe8000 (ACPI data)

BIOS-e820: 000000001ffe8000 - 000000001fff0000 (ACPI NVS)

BIOS-e820: 000000001fff0000 - 0000000020000000 (reserved)

BIOS-e820: 00000000fec00000 - 0000000100000000 (reserved)

found SMP MP-table at 000fb2b0

hm, page 000fb000 reserved twice.

hm, page 000fc000 reserved twice.

hm, page 000fb000 reserved twice.

hm, page 000fc000 reserved twice.

setup.c: reserved bootmem for INITRD_START = 0x6000000, INITRD_SIZE = 11373151

On node 0 totalpages: 131040

zone(0): 4096 pages.

zone(1): 126944 pages.

zone(2): 0 pages.

Intel MultiProcessor Specification v1.4

Virtual Wire compatibility mode.

OEM ID: IBM Product ID: M51G APIC at: 0xFEE00000

Processor #0 Pentium 4(tm) XEON(tm) APIC version 20

I/O APIC #1 Version 17 at 0xFEC00000.

I/O APIC #2 Version 17 at 0xFEC01000.

I/O APIC #3 Version 17 at 0xFEC02000.

Processors: 1

Kernel command line: root=/dev/ram ramdisk_start=0x6000000 ramdisk_size=200000 console=ttyS0,9600n8 init=/sbin/installer

Initializing CPU#0

Detected 2399.793 MHz processor.

Console: colour VGA+ 80x25

Calibrating delay loop... 4784.12 BogoMIPS

kdb version 1.9 by Scott Lurndal, Keith Owens. Copyright SGI, All Rights Reserved

Memory: 499280k/524160k available (1956k kernel code, 23472k reserved, 1190k data, 472k init, 0k highmem)

Dentry-cache hash table entries: 65536 (order: 7, 524288 bytes)

Inode-cache hash table entries: 32768 (order: 6, 262144 bytes)

Mount-cache hash table entries: 8192 (order: 4, 65536 bytes)

Buffer-cache hash table entries: 32768 (order: 5, 131072 bytes)

Page-cache hash table entries: 131072 (order: 7, 524288 bytes)

dump: Registering dump compression type 0x0

dump: mbank[0]: type:1, phys_addr: 0 ... 1ffdffff

dump: Crash dump driver initialized.

dump: Registering dump compression type 0x2

CPU: L1 I cache: 12K, L1 D cache: 8K

Intel machine check architecture supported.

Intel machine check reporting enabled on CPU#0.

Enabling fast FPU save and restore... done.

Enabling unmasked SIMD FPU exception support... done.

Checking 'hlt' instruction... OK.

POSIX conformance testing by UNIFIX

CPU: L1 I cache: 12K, L1 D cache: 8K

Intel machine check reporting enabled on CPU#0.

CPU0: Intel(R) Celeron(R) CPU 2.40GHz stepping 09

per-CPU timeslice cutoff: 57.14 usecs.

enabled ExtINT on CPU#0

ESR value before enabling vector: 00000000

ESR value after enabling vector: 00000000

Error: only one processor found.

ENABLING IO-APIC IRQs

Setting 1 in the phys_id_present_map

...changing IO-APIC physical APIC ID to 1 ... ok.

Setting 2 in the phys_id_present_map

...changing IO-APIC physical APIC ID to 2 ... ok.

Setting 3 in the phys_id_present_map

...changing IO-APIC physical APIC ID to 3 ... ok.

..TIMER: vector=0x31 pin1=2 pin2=0

..MP-BIOS bug: 8254 timer not connected to IO-APIC

...trying to set up timer (IRQ0) through the 8259A ...

..... (found pin 0) ...works.

activating NMI Watchdog ... done.

testing NMI watchdog ... OK.

testing the IO APIC.......................

.................................... done.

Using local APIC timer interrupts.

calibrating APIC timer ...

..... CPU clock speed is 2399.7513 MHz.

..... host bus clock speed is 99.9896 MHz.

cpu: 0, clocks: 999896, slice: 499948

CPU0<T0:999888,T1:499936,D:4,S:499948,C:999896>

Waiting on wait_init_idle (map = 0x0)

All processors have done init_idle

PCI: PCI BIOS revision 2.10 entry at 0xf0220, last bus=2

PCI: Using configuration type 1

PCI: Probing PCI hardware

PCI: Discovered peer bus 02

PCI->APIC IRQ transform: (B0,I3,P0) -> 17

PCI->APIC IRQ transform: (B2,I4,P0) -> 22

PCI->APIC IRQ transform: (B2,I5,P0) -> 23

Linux NET4.0 for Linux 2.4

Based upon Swansea University Computer Society NET3.039

Initializing RT netlink socket

IBM machine detected. Enabling interrupts during APM calls.

Starting kswapd

Journalled Block Device driver loaded

pty: 256 Unix98 ptys configured

keyboard: Timeout - AT keyboard not present?(ed)

keyboard: Timeout - AT keyboard not present?(f4)

Serial driver version 5.05c (2001-07-08) with MANY_PORTS SHARE_IRQ SERIAL_PCI enabled

ttyS00 at 0x03f8 (irq = 4) is a 16550A

Cisco ContentEngine Flash Driver Version 0.02

block: 256 slots per queue, batch=32

RAMDISK driver initialized: 16 RAM disks of 200000K size 1024 blocksize

Uniform Multi-Platform E-IDE driver Revision: 6.31

ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx

ServerWorks CSB5: IDE controller on PCI bus 00 dev 79

ServerWorks CSB5: chipset revision 147

ServerWorks CSB5: not 100% native mode: will probe irqs later

ide0: BM-DMA at 0x3400-0x3407, BIOS settings: hda:DMA, hdb:DMA

ide1: BM-DMA at 0x3408-0x340f, BIOS settings: hdc:pio, hdd:pio

hda: IC35L090AVV207-0, ATA DISK drive

hdb: CD-224E, ATAPI CD/DVD-ROM drive

hdc: SanDisk SDCFB-128, ATA DISK drive

ide0 at 0x1f0-0x1f7,0x3f6 on irq 14

ide1 at 0x170-0x177,0x376 on irq 15

hda: 156312576 sectors (80032 MB) w/1821KiB Cache, CHS=9730/255/63, UDMA(100)

hdc: 250880 sectors (128 MB) w/1KiB Cache, CHS=980/8/32

hdb: ATAPI 24X CD-ROM drive, 128kB Cache, UDMA(33)

Uniform CD-ROM driver Revision: 3.12

Partition check:

hda: hda1 hda2 hda3 hda4 < hda5 hda6 >

hdc: hdc1

FDC 0 is a National Semiconductor PC87306

Broadcom Gigabit Ethernet Driver bcm5700 with Broadcom NIC Extension (NICE) ver. 2.2.12 (03/27/02)

eth0: Broadcom BCM5703 1000Base-T found at mem ed6f0000, IRQ 22, node addr 000d600f6430

eth0: Broadcom BCM5703 Integrated Copper transceiver found

eth0: Scatter-gather ON, 64-bit DMA ON, Tx Checksum ON, Rx Checksum ON

eth1: Broadcom BCM5703 1000Base-T found at mem ed4f0000, IRQ 23, node addr 000d600f6431

eth1: Broadcom BCM5703 Integrated Copper transceiver found

eth1: Scatter-gather ON, 64-bit DMA ON, Tx Checksum ON, Rx Checksum ON

bond0 registered without MII link monitoring, in bonding mode.

bond1 registered without MII link monitoring, in bonding mode.

Linux video capture interface: v1.00

dump: Registering dump compression type 0x2

SCSI subsystem driver Revision: 1.00

megaraid: v1.18 (Release Date: Thu Oct 11 15:02:53 EDT 2001

)<4>megaraid: no BIOS enabled.

Fusion MPT base driver 2.02.01.06

Copyright (c) 1999-2002 LSI Logic Corporation

mptbase: 0 MPT adapters found, 0 installed.

Fusion MPT SCSI Host driver 2.02.01.06

IEEE 802.2 LLC for Linux 2.1 (c) 1996 Tim Alpaerts

NET4: Linux TCP/IP 1.0 for NET4.0

IP Protocols: ICMP, UDP, TCP, IGMP

IP: routing cache hash table of 4096 buckets, 32Kbytes

TCP: Hash tables configured (established 32768 bind 32768)

Linux IP multicast router 0.06 plus PIM-SM

ip_conntrack (4095 buckets, 32760 max)

NET4: Unix domain sockets 1.0/SMP for Linux NET4.0.

wccp: v1.00 (20000327), debug=0

wccp_list_bypass v1.0.0

wccp_list_bypass tuple allocated 40960

Cisco Discovery Protocol

Cisco Discovery Protocol Initialized

RAMDISK: Compressed image found at block 100663296

Freeing initrd memory: 11106k freed

EXT2-fs warning: checktime reached, running e2fsck is recommended

VFS: Mounted root (ext2 filesystem).

Freeing unused kernel memory: 472k freed

hdc: hdc1

Welcome to the installer. The installer will enable installation

of a new software image onto your system, or recover a previous image

in the event that the hardware was changed.

MODEL: CE510

FLASH: found, directory validated

COOKIE: valid

IMAGE: 5.0.3

FEATURES: 0x140

FLASHDEV: /dev/hdc

Installer Main Menu:

1. Configure Network

2. Manufacture flash

3. Install flash cookie

4. Install flash image from network

5. Install flash image from cdrom

6. Install flash image from disk

7. Wipe out disks and install .bin image

8. Exit (and reboot)

Choice [0]:

We have reinstalled flash from CD despite it was found and validated, and rebooted....which driven us to the same deadlock point BLACK SCREEN AND NO PROGRESS.

What can we do?

Thx to everybody

1 REPLY
Community Member

Re: CE-510 Booting troubleshoot

Have you tried options 1, 3 and 5? If you have and still have the issue, please open a TAC case.

Since only one had this problem, and the replacement also had this problem, there may be other factors affecting this that may not seem obvious.

Thanks,

-Steve

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