Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

How to troubleshoot a Gateway ,not registering with the gatekeeper?

Ping to Gatekeeper from gateway is possible.

A debug on cch323 ras, shows that it is timing out, or so it appears.

---------------------x----------------------

After readding the statements, Initially the gateway registers witht he gatekeeper, but after a short time, seconds or minutes, it shows unregistered. This error message is in the log:

%CCH323-2-GTWY_REGSTR_FAILED

1 REPLY
Anonymous
N/A

Re: How to troubleshoot a Gateway ,not registering with the gate

1. debug ras on gateway:- Check if the RRQ being sent out to the gatekeeper

and are you getting back a RRJ message or you do get

nothing back.

2.debug ras on gatekeeper:- are you receiving the RRQ from the gateway and

is the gatekeeper sending back RRJ or RCF.

3. For more detailed reason why it wont register, turn

on debug h225 asn1 and look at the RejectionReason.

4. upgrade to the latest h323 software on the gateway.

5. if the gatekeeper see's no RRQ, the n check you config or

look at the output interface for hardware related issue e.g

queue wedge, drop , input errors.etc.

399
Views
0
Helpful
1
Replies
CreatePlease to create content