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Archived Small Business Support

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New Switch and Routing Product Pre-Announcement

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This month we have been busy releasing new firmware for your Cisco Small Business products.

 

Let’s start with  the firmware releases for the undocumented test interface for the following Small Business Wireless and Routing products:

 

Cisco WAP4410N
Cisco WRVS4400N Version 1.0 and 1.1
Cisco WRVS4400N Version 2
Cisco RVS4000 Version 1
Cisco RVS4000 Version 2

 

Please go here to get the links for the software download and release notes for the above products: https://supportforums.cisco.com/docs/DOC-39830

 

We also released new firmware for the Cisco Small Business Switches:

 

Cisco SF200, SG300
http://software.cisco.com/download/navigator.html?mdfid=283452721&flowid=30801
Cisco SF300, SG300
http://software.cisco.com/download/navigator.html?mdfid=283009439&flowid=18906
Cisco SF500, SG500
http://software.cisco.com/download/navigator.html?mdfid=284020978&flowid=32144

If you want to be informed on the latest Firmware releases, follow us on Twitter, @CiscoSBsupport

 

Until next month, thank you for using the Small Business Support Community.

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport

twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness
Instagram: http://instagram.com/ciscosmallbiz
Google+: https://plus.google.com/112024854261354485182/posts

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Welcome 2014!

 

A new year means we have new Cisco Small Business Support VIP’s.  Congratulations Tom Watts (2013 VIP) and Dan Lukes (February 2013 Spotlight Award ee) as our 2014 Small Business Support Community VIPs! https://supportforums.cisco.com/community/netpro/small-business/participationprogram

 

Tom and Dan were very active members of our community in 2013.  Their dedication and expertise  on helping others with their questions awarded them the well deserved VIP status.

 

We encourage everyone to participate and help others.  You could be one of our Monthly Small Business Spotlight Award winner.

 

This month we just started a Small Business Instagram account.  Post pictures on how you use your Cisco Small Business product and hashtag ciscosmallbiz (#ciscosmallbiz)  Who knows, you may see your picture in our feed.

 

ciscosmallbizinstagram.jpg

 

Until next month, thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport

twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness
Instagram: http://instagram.com/ciscosmallbiz
Google+: https://plus.google.com/112024854261354485182/posts

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November went by so fast that I forgot to do my montly, “What was new in our Small Business Support Community” for November.  Well better late than never.

 

Let's first begin with Congratulations to Howard Wittenberg who was chosen as our October Small Business Support Community Spotlight Awardee.  To see who our other Spotlight and VIP awardees and about this program, go to our Spotlight and VIP area.

 

This month we added a new video: “Configuring Cisco Small Business WAP using Single Point Setup” to our How To Tech Guides YouTube channel.

 

Hopefully you have been following us on Facebook and Twitter and seeing the helpful articles that we have been sharing with you.  Below are a few posts.

 

Check out our group volunteering for the Second Harvest Food Bank (yes, we are real people): https://www.facebook.com/photo.php?fbid=10151697489301852&set=a.10151249622596852.449081.57581036851&type=1&theater

 

TelePresence for SMBs: It isn’t just for the big guys anymore - http://cs.co/6180jrd4

 

Internet of Things Has Big Startup Potential - http://cs.co/6189jMLZ

 

Online Device Emulator(ver.1.0.4.4) for WAP561 was just posted: https://supportforums.cisco.com/community/netpro/small-business/onlinedemos

 

wap561 emulator.jpg

 

 

Until next month, thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

Regards,


Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport

twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness

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Here is what is new for the month of October in our Small Business Support Community.

 

Let's first begin with Congratulations to Brandon Svec who was chosen as our September Small Business Support Community Spotlight Awardee.  To see who our other Spotlight and VIP awardees and about this program, go to our Spotlight and VIP area.

 

This month we updated our Cisco Small Business Online Device Emulators by redesigning the page and adding a few new emulators.Check it out: https://supportforums.cisco.com/community/netpro/small-business/onlinedemos

 

emulatorpageimage.jpg

 

And finally don’t forget to vote in our current poll:
Would you like to receive a guaranteed response from a product expert within an hour? Login to vote

 

voteimage.jpg

 

Until next month, thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

 

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport

 

twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness

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September was a busy month.  Here is what was new for the month of September in our Small Business Support Community.

 

Let's first begin with Congratulations to Daniele Giordano who was chosen as our August Small Business Support Community Spotlight Awardee.  To see our other Spotlight and VIP awardees and about this program, go to our Spotlight and VIP area.

 

I would like to thank everyone that voted for us for the Small Business Influencers award!  Because of your votes, we were awarded top 100 Small Business Influencer for 2013.  THANK YOU!

 

top 100.jpg

 

We also started a new poll: Would you like to receive a guaranteed response from a product expert within an hour? Login to vote

 

votemouse.jpg

 

Until next month, thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

 

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport

 

twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness

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Here is what is new for the month of August in our Small Business Support Community.

 

Let's first begin with Congratulations to Michael Munez who was chosen as our July Small Business Support Community Spotlight Awardee.  To see our other Spotlight and VIP awardees and about this program, go to our Spotlight and VIP area.

 

In our Small Business Router Support Area  we released three new How To Videos:

 

Content Filter Configuration on RV016, RV042, RV042G, and RV082 VPN Routers

 

Access the Web Configuration Utility on RV016, RV042, RV042G, and RV082 VPN Routers

 

Firmware Upgrade on RV016, RV042, RV042G, and RV082 VPN Routers

 

We posted two new Online  Emulators in the Cisco Small Business Online Device Emulators area:

 

RV315W Wireless-N VPN Router

 

CVR100W Wireless-N VPN Router

 

Oh and don’t forget, we have been nominated for a Small Business Influencers award!  So, please help us win by voting for us! You can vote once a day so vote everyday if you remember. The best part is, is that you don't even need to login. All you need to do is click on this link http://cs.co/6035ZZEb and then click on VOTE. THANKS!

Until next month, thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

 

 

Regards,

Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport

 

twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness

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We have had a busy month. Here is what is new for the month of July in the Small Business Support Community.

 

The following products had new firmware updates:

 

 

 

 

We posted new Online  Emulators

 

 

 

 

Oh before I forget, we have been nominated for a Small Business Influencers award!  So, please help us win. Help us move up the ranks by voting for us and pass the word or share! You can vote once a day so vote everyday if you remember. The best part is, is that you don't even need to login. All you need to do is click on this link http://influencers.smallbiztrends.com/story/5374  and then click on VOTE. THANKS!

voteforus.jpg

 

Until next month, thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

 

Regards,

Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport

 

twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness

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Keep your employees, your business, and yourself productive and effective with the New Cisco RV320 Dual Gigabit WAN VPN Router is an ideal choice for any small office or small business looking for performance, security, and reliability in its network.

 

RV320 Dual Gigabit WAN Router - resize.jpg

 

Your small business can deliver business-class, high-capacity WLAN and guest access services that are highly secure and reliable--without a controller. Cisco Small Business 500 Series Wireless Access Points offer easy-to-deploy 802.11n wireless connectivity with a dual concurrent radio or a selectable single radio.

 

WAP561-resize.jpg

 

Please visit our Cisco Small Business Products page for more information.

Thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport
twitter: @CiscoSBsupport and @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness

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We just launched a new area called SmartTips. SmartTips are helpful documents on how to configure our Cisco Small Business Routers and Switches. These documents are available in 4 different languages, English, Deutsch, Français, Español.

 

smarttipsenglish.jpg

 

If you have a Cisco Small Business Router or Switches and need help configuring your unit, c heck out the Small Business SmartTips area: https://supportforums.cisco.com/community/netpro/small-business/smart_tips

 

Hopefully you will find these SmartTips documents as helpful as we do.

 

Thank you for using the Small Business Support Community and Follow us on twitter and like us on Facebook.

 

 

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

Community: www.cisco.com/go/smallbizsupport

Twitter: @CiscoSBsupport and @CiscoSmallBiz

Facebook: http://www.facebook.com/CiscoSmallBusiness

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As you all know I manage our @CiscoSBsupport Twitter account (https://twitter.com/CiscoSBsupport) where I post once a day updates with the latest support related information regarding firmware or how to documents relating to only Cisco Small Business Products. It is strictly for Cisco Small Business support and services related items. So if you want the latest, please follow that account.

 

CiscoSBsupport twitter.jpg

 

In addition, I recently inherited the Facebook Cisco Small Business Superstar account and @CiscoSmallBiz Twitter account.

 

The Cisco Small Business Superstars Facebook (http://www.facebook.com/CiscoSmallBusiness) page will be updated with Small Business articles for small businesses. It will of course have some Cisco items but the majority will be information to help small businesses. Please follow to see the helpful articles.

 

facebook small biz image.jpg

 

The @CiscoSmallBiz Twitter account (https://twitter.com/CiscoSmallBiz)  is for small business.  Please follow to see news and offers.

 

ciscosmallbiz twitter.jpg

 

Well that’s all I have for now. Follow us on twitter and like us on Facebook.

 

Until my next blog, have a wonderful May.

 

Thank you for using the Small Business Support Community!

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
Community: www.cisco.com/go/smallbizsupport
twitter: @CiscoSBsupport and  @CiscoSmallBiz
Facebook: http://www.facebook.com/CiscoSmallBusiness

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Did you know that we have a Support Community's Social Reader?  We have had this feature since last year September and I just noticed that I never really mentioned it or highlighted it in any of my blogs. Instead of me duplicating what is already available, please go here to learn more about the Cisco Support Community's Social Reader: https://supportforums.cisco.com/docs/DOC-26847

 

We also updated our Small Business YouTube links:

Small Business                                     http://youtubecisco.com/smallbusiness

Small Business - Customer Stories        http://youtubecisco.com/sbstories

Small Business – Guides:                     http://youtubecisco.com/sbguides

Small Business - Products & Solutions  http://youtubecisco.com/sbsolutions

 

Well that’s all I have for now. Until my next blog, have a wonderful April.

 

Thank you for using the Small Business Support Community!

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

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We just launched a new voting feature which allows you to vote on a question you would like to see answered. Voting drives awareness of issues that need to be addressed within Cisco. All you have to do to vote is to login and click on “I have this problem” located under the question.

 

new voting system.jpg

 

In addition, if you find a question that you know the answer to and it has votes, you can earn extra points if your reply was marked answered.

 

For more information about the Community Voting System, please go here: https://supportforums.cisco.com/community/netpro/idea-center/cafe/blog/2013/02/01/make-your-voice-heard-through-our-new-community-voting-system

 

 

Thank you for using the Small Business Support Community!

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

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Happy New Year!

 

Looks like this year will be another exciting year, here at Cisco.
Let me begin by congratulating our 2013 Cisco Small Business Support VIP’s, David Trad and Tom Watts. You will notice this VIP badge VIPBadge.pngby their name in the community.

 

This will be David’s second year as our Small Business Support VIP.  Even with David’s busy schedule, he has continued to help in the community as much as he can.   Our new VIP, Tom Watts, is well known to the community since he was a Cisco Small Business Support Engineer that helped resolve many questions in the community.  Even though Tom has moved on to another company, he has continued to help others in the community.

 

Thank you David and Tom for all the contributions you have and will continue to provide in the future!

 

I just have one final note and that is the recent news about Belkin’s acquisition of Cisco’s Linksys Consumer Business unit. There has been some confusion within the community about Cisco Small Business Products being part of Linksys Consumer Business unit.  Let me assure you that the Cisco Small Business Products are not being acquired or part of the acquisition at all. For us it is business as usual.  We will continue to launch exciting and Cisco Small Business products and  be here to support you.

 

 

If you have any questions about the Small Business Support Community, including what improvements you would like to see, post a comment below this blog.  I will respond back either with another comment or private message.

 

Thank you for using the Small Business Support Community!

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

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Hard to believe how fast 2012 went by.

 

The Small and Medium Support community had a record number of visitors and participation this past year. We hope to continue this growth into 2013.

 

We like to thank all of you for your participation and dedication to the community. Without you, we wouldn’t be where we are today.

 

From our popular Cisco Online Device Emulators to the popular Guide Me Knowledge Base documents we hope to continue to add similar innovative additions in 2013.

 

If you have any questions about the Small Business Support Community, including what improvements you would like to see, post a comment below this blog. I will respond back either with another comment or private message.

 

Thank you for using the Small Business Support Community!

 

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

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