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Dongle Support on the RV130 and RV130W

Objective

The Cisco RV130 and RV130W Wireless-N Virtual Private Network (VPN) Routers provide simple, affordable, highly secure, business-class connectivity to the Internet from small home offices, and remote locations. They are equipped with a Universal Serial Bus (USB) port to allow 3G and 4G Wide Area Network (WAN) connectivity that is perfect for remote regions or temporary connectivity.

This article lists the 3G and 4G USB dongles supported by the RV130 and RV130W, as well as the troubleshooting steps to follow in case a particular 3G or 4G dongle is not working.

Note: While trying to accommodate support for most of the current 3G and 4G dongles advertised by the Service Providers in different parts of the world, it may not be possible to support every 3G and 4G USB dongle. If the list does not contain any dongle supported for your geographic location, contact the Cisco Support team or send us an email at dongle_support@cisco.com. Resource permitting, Cisco will try to support the dongle in future firmware releases.

Applicable Devices

  • RV130
  • RV130W

Software Version

  • 1.0.3.16

Supported 3G and 4G USB Dongles

Manufacturer USB Model Technology
Huawei E3276 4G/LTE
Netgear (Sierra Wireless)
AirCard 312U
4G/LTE
Pantech UML290 4G/LTE
Huawei E368 4G
Netgear (Sierra Wireless) AirCard USB 308 4G
Huawei E160 3G
Huawei E172 3G
Huawei E180 3G
Huawei E182E 3G
Huawei E220 3G
Huawei E226 3G
Huawei E270 3G
Huawei E272 3G
Huawei EC1261 3G
Huawei K3565 3G
Huawei K3765 3G
Huawei K4505 3G
Netgear (Sierra Wireless) AirCard 595U 3G
Netgear (Sierra Wireless) AirCard USB 306 3G
Netgear (Sierra Wireless) Compass 596 3G
Pantech UM175VW 3G

 

3G and 4G USB Dongle Connectivity Troubleshooting

In case a particluar 3G or 4G USB dongle is not working with the Cisco RV130 or RV130W Router, follow the steps below to troubleshoot the connectivity. Contact the Cisco Support team if you need further assistance.

Gather the following information prior to contacting Cisco for support:

  • RV130 or RV130W Serial Number
  • 3G or 4G USB Dongle Model
  • 3G or 4G USB Dongle Manufacturer
  • 3G or 4G USB Dongle Firmware or Driver version
  • Supported technology (3G/4G)
  • Service Provider
  • Country
  • IP Address Mode — Dynamic Host Configuration Protocol (DHCP) or Point-to-Point Protocol (PPP)
  • Internet Service Protocol (ISP) Credentials — Dial #, Access Point Name (APN), Username, and Password to access 3G or 4G service.

Frequently Asked Questions

1. I have an existing 3G/4G USB dongle that is not recognized by the router. What should I do?

Check the 3G/4G USB dongle Support Matrix for RV130 and RV130W router to see if your USB dongle is in the supported list. If not, find an alternate USB dongle from the list that is supported by your ISP.

2. My router recognized the 3G/4G USB dongle, yet I do not get an IP address. What should I do?

Make sure that all the ISP-related credentials (Dial #, APN, Username, and Password) are properly entered into the router. Also, check with your ISP to ensure that the 3G or 4G USB dongle you are using is supported and is provisioned.

3. My 3G/4G USB dongle is not on the supported list. What should I do?

If there is an alternate 3G/4G USB dongle on the list that is supported by your ISP, you may use that USB dongle. If not, email dongle_support@cisco.com. Resource permitting, Cisco will try to support the 3G or 4G dongle in future firmware releases.

4. I have a 3G/4G USB dongle that is on the supported list. Can I use it with any Service Provider?

While the router may recognize the 3G or 4G USB dongle, the Internet connectivity through the USB dongle depends upon the ISP support for the 3G or 4G USB dongle. You may need to check with your ISP to ensure that your 3G or 4G USB dongle is supported before using it with the RV130 or RV130W router.

5. I have a 3G/4G USB dongle that is in the supported list, but is not recognized by the router. What should I do?

The 3G or 4G USB dongles are typically supported by specific driver versions on the USB dongle. If the driver verson of the dongle is different from what is supported by the router, the 3G or 4G dongle may or may not work with the RV130 or RV130W Router. Report the issue to the Cisco Support team.

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