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Enable Mean Opinion Score Reporting on the Cisco IP Phone 7800 Series and 8800 Series


The Mean Opinion Score (MOS) feature is used to measure the voice quality on an extension. It ranges from 0 to 5, where 5 is the best quality. This is useful for monitoring the quality of the calls that occur on a particular extension. MOS is typically enabled on the web-based utility of the phone.

This article aims to show you how to enable MOS reporting on Cisco IP Phone 7800 and 8800 Series.

Applicable Devices

  • 8800 Phone Series
  • 7800 Phone Series

Software Version

  • 10.4

Enable MOS Reporting

Step 1. Log in to the web-based utility.

Step 2. Click Admin Login > advanced.

Step 3. Click Voice > Ext<Number>.

Note: In this example, Ext1 is chosen.

Step 4. Enter a port number in the SIP UDP Port 1 field.

Note: If no port number is provided, 5060 will be used as a default setting.

Step 5. Enter the IP address of the collector server in the Voice Quality Report Address field.

Note: In case of an erroneous entry, no report will be sent. In this example, the Voice Quality Report Address 1 is

Step 6. Click Submit All Changes.

You should now have enabled MOS Reporting on the IP Phone 7800 and 8800 Series extension.