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New Member

Servicekontract not active

Hi

Just recieved an new servicecontract for my spamblocker.

How do I activate the feature keys on the spam blocker ?

Contract 91340388

Spam Blocker 002219D4FD7B-1LRVTH1

Yrgent feature keys are expired 22 jan

/Per Buch

5 REPLIES
Silver

Re: Servicekontract not active

Please call 1-866-606-1866 and speak with the next avaiable engineer.

Jason Bryant

Cisco Support Engineer

New Member

Re: Servicekontract not active

Isen't it possible to solve it here or via mail.

A little expensive to call USA from Denmark.

One of my customers are having the same problem

Per Buch

Silver

Re: Servicekontract not active

Hi,

I suggest you do an online chat for help: https://supportforums.cisco.com/community/netpro/small-business/sbproductwarranty

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!
New Member

Re: Servicekontract not active

Long story

The servicecontract was wrong, it was a new contract, not a renewal of the existing.

SmallBizzSupport could not help me.

Contacted servicecontract support, and they moved the serialnumber to the new contract.

That did'nt help, still no new keys. Waited several days.

Now i am trying to get in contact with SmallBizzSupport again.

I am not positive right now :-(

New Member

Re: Servicekontract not active

Oh no pbuch, I am sorry to hear about your troubles!

My name is Tiya, and I am a Support Engineer with the Cisco Small Business Support Center. I see our Blocker SME Jason Bryant has provided you with his email address, jasbryan@cisco.com in the post: https://supportforums.cisco.com/message/3296160.

Send him an email and I am sure he will be able to provide you with positive direction to resolve your issue.

Thank you for your participation!

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