Have you completed the setup wizard? If so, the keys should have been downloaded as part of that process. Otherwise, you should open a technical support case. You can find the numbers here: http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html#blocker
So far that I know is that the keys wil automatticly download to CSVB but it can take up a day. Or does anyone know if it is possible to force the update of feature keys? When I click on update features keys I get the message no features keys are available.
If you've ran the setup wizard without a direct internet connection present to the Blocker (eg, data 2 not connected) it will not be able to activate itself. If this happened or the Blocker hasn't been able to download the feature keys just contact support via phone or email and they'll take care of activating your Blocker manually. After they've done that it will automatically retrieve the correct feature keys.
It happened to me, and support took care of it within 24 hours during weekends. Top notch in my book.
You are 100 percent correct, the Blocker usually updates its keys a few days after you have completed the wizard. If for some reason your keys are not updated contact Cisco Small Business Support Center at 1-866-606-1866 and we can assist you.
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