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Spam Blocker Renewal - Fail to update

Dears,

Our customer purchased spam blocker renewal subcriptions and should be started from Dec 9 according to Cisco record (contract no# 91230004).
However, he fail to update virus definition till now. Any update signature needed?

Pls advise asap since we tried to call service hotline but no parties can help since Dec. Thanks much.

Regards,

Karen

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