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7961 upgrade fail

I have just got a 3CX phone system and I am trying to install a 7961G phone that I bought second hand. The phone was still full of settings when it arrived so I tried to reset it.

I used the 123456789*0# sequence. The phone looks like its upgrading, it tried to download term61.default I get the statement "ok" in the box next to it. My phone has an IP address that is correct for my network but then after approx a minute my phone reboots and starts the upgrading all over again.

What am I doing wrong?

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HI @alexc_6311,Do you have

HI @alexc_6311,

Do you have all the files in the TFTP server needed for the phone to make the upgrade?

What are the files that you have?

Rgrds,

Martin, IT Specialist

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