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New Member

A clear question

I have a simple question and I hope I will get a clear answer:

Were is the new firmware of SPA3102?
When do you (Cisco) will issue it?
Have you any developer who can solve the CID problem of Sipura hardware?
--- OR ---
I have to choice other product (of course from other company) if the CID is important for me....
Regards, Tamás Borlay
(Background: 'spa302 & CID' and other topics)
17 REPLIES
New Member

Re: A clear question

The CID issue will be addressed in the next release, the release is scheduled at this time for end of Oct.

New Member

Re: A clear question

Dear nseto (or Patrick, Alberto, etc.).,

Will be the new firmware ready in next three days?

Regards, Tamás

New Member

Re: A clear question

Just checked the latest schedule, now shows as Nov 31 as target date.

New Member

Re: A clear question

Hmmm.....

Are we looking at a genuine case of vaporware here ;-)

Alex

New Member

Re: A clear question

I'am waiting to the new firmware. But now I see the message of Nseto: "now shows as Nov 31 as target date". In my calendar there is only 30 days in November....

New Member

Re: A clear question

Mr. Nseto, from where can I download the new firmware? Regards, Tamás

New Member

Re: A clear question

I'm hoping it will be posted by the end of the year.  It's going into the test phase.

New Member

Re: A clear question

Now besides my vapourware remark I find it remarkable that a firmware update, produced in something like 22 months, will be thoroughly tested in 29 days or less.......

It would be refreshing to get clearcut, straight answers for a change. Any self respecting software development department should be able to give a fairly exact release date for a firmware update if it only contains bugfixes.

The only interpretation I can make of current firmware development is that it is done as a "in between" job, without proper time and resources alotted to it.

All in all quite disappointing,

Alex

New Member

Re: A clear question

Ok, I got info on the schedule.  Apparently the wrp400 and spa2102 will have their release before the spa8000 and spa3102.

Looking at this new info, it looks like some time in Q1 2011' for spa8000 and spa3102.  Sorry for the delay and misinformation.

New Member

Re: A clear question

Hi, now that Q1 2011 has truly come and gone can we please have the 'new' anticipated release date for the SPA3102 firmware?

New Member

Re: A clear question

In my opinion, this will never happen.

Truly, for more than 2 years we get the runaround, and I lost my faith in Linksys/ Cisco's small business products quite some time ago (see my other posts, including the one with the "solid" promises from Cisco product managers who we never hear from again)

My advice:

Grandstream now offers the same kind of products, same pricerange but has serious user support (and firmware development) as added bonus.

Alex

New Member

Re: A clear question

HI,
I also solved the problem.
I bought a Simens Gigaset A580ip. It knows everything which is needed for me. It has fewer parameters to set but it is stable.
I will NEVER buy any Cisco ATA product in the future.
Regards, kabelnet2
New Member

Re: A clear question

Mr. Nseto,
Do you really mean it?
After 1.5 year you get us a new date? Fine... This will be the 3rd (or more?) date of the new firmware.
1.5 year is the lifecycle of a product today!
You (Cisco) bought Linksys/Sipura but without specialists - this is my opinion.
There is no garantee that there will be an usable firmware in next year (or 2012? 2013?).
I go and see Grandstream products. They have support, there is at least 5 new firmware in last year..
Regards, Tamás
New Member

Re: A clear question

Please be assured that Cisco has not abandoned the customers of the SPA3102.

The Product Team has needed to make tough business decisions regarding the development priorities for the portfolio.  Delivering a firmware release that addresses the issues that some of our SPA3102 user have experienced has been elevated as a priority.

We expect a maintenance release of the SPA3102 firmware will still take a few months to develop and test, but it is a commitment that the Product Team will schedule to provide.

Our anticipated target date is mid-summer 2011.

Sincerely,

Lance Harper

Product Manager

Cisco Systems, Inc.

New Member

Re: A clear question

laharper wrote:

Please be assured that Cisco has not abandoned the customers of the SPA3102.

The Product Team has needed to make tough business decisions regarding the development priorities for the portfolio.  Delivering a firmware release that addresses the issues that some of our SPA3102 user have experienced has been elevated as a priority.

We expect a maintenance release of the SPA3102 firmware will still take a few months to develop and test, but it is a commitment that the Product Team will schedule to provide.

Our anticipated target date is mid-summer 2011.

Sincerely,

Lance Harper

Product Manager

Cisco Systems, Inc.


Ahem... Now how credible do you think this is to us, your customers?

All this time, the firmware was either "allmost ready" or "going into test phase". Now you tell us it is going to be developed......

As Tamás (kabelnet2) pointed out about a year ago, this promise of fixed firmware has outlived the economical lifespan of the product.

Nothing personal, but your company's credibility rating on this is about the same as this weeks issue of "news of the world".

Too many broken promises by Cisco....

To illustrate this, here's a nice compilation (F.Y.I. the first time the issue was raised was way before August 2009, but the search engine of this forum still has some growing pains. And what ever happened to Sherman? He never answered the forum again.....):

53. Aug 31, 2009 9:40 AM in response to: pdjackson

Re: spa3102 & CID

Hi Peter & Community,

Per product management, I've assigned both this CID and the CID issue defined at https://www.myciscocommunity.com/message/13740#13740to CDETS# CSCtb67946

Engineering will now schedule a fix for this.

Next steps [very loosely described by me]:

1. Engineering management assigns task to Engineer

2. After analysis, a schedule is defined

3. Test code is produced

4. Code is tested by customer/s to verify fix

5. Code is tested, including regression testing

6. Schedule for general availability is defined

Regards,

Patrick

----------

75. Feb 3, 2010 10:39 AM in response to: dutchadept

Re: spa3102 & CID

Dear SPA3102 (and all Linksys & Cisco ATA) Customers:

We just wanted to pass along there is a mainenance release in the works for the SPA3102 which will address this and other issues outstanding on ATA products.  We do not have a release date just yet, but please check back here for future communication on this topic.

Regardless of the branding you see on the ATA's, the Cisco Small Business Technology Group are fully committed to our customer base of service providers, resellers and end-users.  Please know that we are standing behind these products with support from our warranty / service plan or fee-based Small Business Support Center, our partner portal and this Cisco Community Central site (as wll as other non-Cisco community forums).

Via this community forum or direct (e-mail / phone), please feel free to contact myself, Alberto Montilla or Patrick Born if you have any questions or comments.

Thank you for your business.

Sherman

Sherman Scholten

Director, Product Management

Cisco Systems, Inc.

Small Business Technology Group

Voice Endpoints

o :: +1 408.853.7682

e :: sscholte (at) cisco (dot) com

w ::

nseto

1. Aug 5, 2010 12:02 PM in response to: kabelnet2

Re: A clear question

The CID issue will be addressed in the next release, the release is scheduled at this time for end of Oct.

9. Dec 2, 2010 2:29 PM in response to: dutchadept
Re: A clear question

Ok, I got info on the schedule.  Apparently the wrp400 and spa2102 will have their release before the spa8000 and spa3102.

Looking at this new info, it looks like some time in Q1 2011' for spa8000 and spa3102.  Sorry for the delay and misinformation.

New Member

Re: A clear question

Hi, now that we have passed the (Northern) mid-summer - has there been any progress on this firmware? thanks.

New Member

A clear question

Dear mr. Harper,

As summer inevitably has gone and fall has arrived, so Cisco's schedule for the SPA3102  firmware release has not been met. I fear it has become something like a law of nature...

Kind regards,

Alex Slanina

Senior ICT specialist

Air Traffic Control The Netherlands

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