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calls are cut 3-4 times a day (SPA400)

where calls are cut and this error  "DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE" which means that error and how do I remove?

in a business have  asterisk 1.6.0.3-rc1 and 2 SPA4000 Version: 1.1.2.2

in another in another company have haveAsterisk 1.4.10.1  and 1 SPA4000 Version: 1.1.2.2

and other 6 companies where they have the spa400 also have the same problems

the error this week in 1 company:
ep  7 08:06:24 10.22.2.5 0203445188 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  7 10:53:33 10.22.2.5 0208460964 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  7 12:24:43 10.22.2.5 0211196125 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  7 15:27:12 10.22.2.5 0216671625 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  7 15:32:13 10.22.2.6 0254639448 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  7 20:31:55 10.22.2.5 0225814843 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  8 11:07:22 10.22.2.5 0252083523 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  8 14:54:23 10.22.2.5 0258895339 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  8 18:08:37 10.22.2.5 0264723498 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  9 12:09:34 10.22.2.5 0030159365 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  9 15:53:22 10.22.2.5 0036874237 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep  9 18:36:11 10.22.2.5 0041759931 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep 10 09:53:22 10.22.2.5 0017788171 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep 10 11:59:21 10.22.2.5 0003674280 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep 10 16:47:42 10.22.2.5 0012326867 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
ep 11 08:46:00 10.22.2.5 0041081432 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE

the mistakes of the last month
var/log/messages.1:Aug 31 08:52:11 10.22.2.5 0215088877 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Aug 31 10:23:47 10.22.2.5 0217837377 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Aug 31 11:29:35 10.22.2.5 0219811697 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Aug 31 12:55:50 10.22.2.5 0222399551 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Aug 31 14:52:18 10.22.2.5 0225894256 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Aug 31 16:35:57 10.22.2.5 0002914154 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Aug 31 18:08:23 10.22.2.5 0005687693 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  1 09:29:27 10.22.2.5 0033324933 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  1 12:31:01 10.22.2.5 0004951785 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  1 15:47:55 10.22.2.5 0010859641 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  1 16:41:08 10.22.2.6 0217243318 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  1 18:49:42 10.22.2.5 0016314468 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  2 10:13:40 10.22.2.5 0044038287 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  2 12:32:27 10.22.2.5 0048202729 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  2 17:30:34 10.22.2.5 0004332509 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  3 08:42:53 10.22.2.5 0031707220 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  3 10:02:21 10.22.2.5 0034091812 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  3 12:02:04 10.22.2.5 0037683868 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  3 14:58:27 10.22.2.5 0042976298 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  3 17:47:38 10.22.2.5 0048052920 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  4 09:51:29 10.22.2.5 0076973509 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  4 12:22:05 10.22.2.5 0081492791 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  4 15:27:13 10.22.2.5 0087047768 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.1:Sep  5 09:18:29 10.22.2.5 0119192001 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 08:09:20 10.22.2.5 0122622656 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 08:09:33 10.22.2.6 0207148135 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 09:14:39 10.22.2.6 0001930523 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 11:09:26 10.22.2.5 0128026809 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 12:46:16 10.22.2.5 0002429199 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 12:46:39 10.22.2.6 0008291884 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 14:25:14 10.22.2.5 0005398979 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 24 16:02:25 10.22.2.5 0008315167 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 25 08:36:24 10.22.2.5 0038106234 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 25 11:04:32 10.22.2.5 0042551255 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 25 12:32:54 10.22.2.5 0045202825 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 25 12:33:24 10.22.2.6 0051068822 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 25 14:47:41 10.22.2.5 0049246991 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 25 15:35:28 10.22.2.5 0050680720 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 25 16:43:26 10.22.2.5 0052719902 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 26 09:06:56 10.22.2.5 0082230863 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 26 10:44:01 10.22.2.6 0090994682 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 26 11:14:38 10.22.2.5 0003338097 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 26 14:54:56 10.22.2.5 0009948100 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 26 15:58:54 10.22.2.5 0011867592 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 26 16:49:34 10.22.2.5 0013387899 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 26 17:07:25 10.22.2.6 0102498741 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 27 08:28:52 10.22.2.5 0041572527 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 27 09:41:52 10.22.2.5 0043762732 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 27 11:15:54 10.22.2.5 0046569180 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 27 12:34:45 10.22.2.5 0048935019 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 27 14:21:52 10.22.2.5 0052148755 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 27 14:40:36 10.22.2.6 0141285997 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 27 17:16:46 10.22.2.5 0057395963 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 28 08:58:00 10.22.2.5 0085638276 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 28 10:27:49 10.22.2.5 0088333605 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 28 12:13:57 10.22.2.5 0091518186 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 28 14:42:20 10.22.2.5 0095970290 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 28 15:51:53 10.22.2.5 0098057109 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 28 17:03:06 10.22.2.6 0045069654 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 28 17:32:10 10.22.2.5 0101066633 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 29 10:16:14 10.22.2.5 0131194044 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.2:Aug 29 12:54:45 10.22.2.5 0135950793 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 17 09:40:10 10.22.2.5 0125325297 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 17 11:06:54 10.22.2.5 0127927768 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 17 18:23:10 10.22.2.5 0004262813 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 18 09:38:14 10.22.2.5 0031719716 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 18 11:38:10 10.22.2.5 0035318580 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 18 16:58:05 10.22.2.5 0002600244 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 19 09:00:35 10.22.2.5 0031480835 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 19 10:12:30 10.22.2.5 0033638917 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 19 11:51:39 10.22.2.5 0002926566 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 19 16:09:31 10.22.2.5 0005507822 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 19 16:55:18 10.22.2.5 0006881694 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 20 08:24:45 10.22.2.5 0034770716 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 20 10:43:31 10.22.2.5 0038934372 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 20 11:59:40 10.22.2.5 0041219360 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 20 14:51:05 10.22.2.5 0046362942 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 20 15:22:13 10.22.2.6 0047297960 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 20 16:55:41 10.22.2.5 0050101600 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 20 18:23:31 10.22.2.5 0052736925 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 21 09:32:34 10.22.2.5 0080013934 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 21 11:55:27 10.22.2.5 0084301040 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 21 14:46:20 10.22.2.5 0004910002 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 21 17:29:54 10.22.2.5 0009818020 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 22 10:39:17 10.22.2.5 0040705538 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE
var/log/messages.3:Aug 22 12:31:16 10.22.2.5 0044065755 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE

Everyone's tags (3)
1 REPLY
Cisco Employee

Re: calls are cut 3-4 times a day (SPA400)

Hi galmague1,

Issue related to: https://supportforums.cisco.com/message/3094974#3094974

Engineering are aware of the problem. I have no date for resolution.

Regards,

Patrick

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