Cisco SPA112 not receiving caller ID on call waiting

[OKGTech60]

Hi all.

I have tried searching and found no results.

I have a SPA112 set up, the primary calls are receiving caller ID just fine. However, when I'm on the phone and I receive another call (call waiting) the caller ID doesn't show up.

Can someone please help out?

Thank you.

[Daniele Giordano]

What is the firmware version of SPA?

In 1.3.2 version there is a similar issue fixed:

CSCuc85936 - CWCID does not work correctly with AT&T CL2909 Model Phone

In 1.2.1 version was introduced the support for Bell 202 FSK Caller ID and fixed a CID issue:

CSCtx11685 - Fixed an issue in which the caller ID was not sent to the phones

Regards.

P.S. move the post to small business section.

[OKGTech60]

1.3.3 (015) Dec 13 2013 which is the latest firmware.

[Daniele Giordano]

If CWCID service is enable, this issue could be caused from a bug. I suggest you to contact cisco STAC and open a case.

Regards.