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Community Member

Holding Tone Question

Hello,

We are using the SPA2102 and I am curious as to when the holding tone is played to the analog phone?  Is the holding tone used when a analog phone uses hook/flash?  If not, what tone is played back?

Thanks,
Adam

6 REPLIES
Community Member

Re: Holding Tone Question

This hold tone occurs when the far end has placed the call on hold and you would then hear this tone on the local phone.

Community Member

Re: Holding Tone Question

Thanks Nelson for responding.  So, please confirm that this tone will never be heard when deploying SPA2102s.  The way our network works is if the far end puts our ATA on hold, the RTP stream just is dead air, but the no SIP signalling will ever get to the ATA.

Community Member

Re: Holding Tone Question

If there's no Invite to hold received by ATA, then the tone shouldn't be heard.

Community Member

Re: Holding Tone Question

Thanks Nelson, then this makes sense.  So what tone is being played in this scenario:

ATA calls PSTN1, PSTN1 picks up

ATA puts PSTN1 on hold by pressing the hook/flash

After the hook/flash, is pressed, what tone is being played in the analog phone?

Community Member

Re: Holding Tone Question

I was looking for that parameter on the ATA and I don't see one for it (seems like dev missed making that parameter avail to change).  On the phones, I believe it's Call Waiting Tone.

Community Member

Re: Holding Tone Question

Is this handled in CWT_Frequency and CWTX_Cadence parameters in the SPA2102?  This would seem to be the beep when an incoming call is received, rather than when hook/flash is pressed, but just thought I would ask?  If not, are you saying the tone I am referring to when on a call on a hook/flash is pressed to make another call is not configurable?

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