06-01-2012 01:03 PM - edited 03-21-2019 09:47 AM
Is Cisco interested in following up with fake Linksys PAP2-NA being sold on ebay? If so, what is the procedure?
The MAC address printed on the bottom of my device is 001217F92844 which apparently is a German company, "Protechna". I think this is strong evidence of a fake.
Solved! Go to Solution.
06-07-2012 03:13 PM
Hi Bill,
Our Small Business engineer did some research and found that the MAC address is assigned to Cisco/Linksys and the serial number shows us that the warranty on that unit expired in 2006.
Our recommendation in the future is that if you want to purchase a genuine Cisco product is to buy it from a certified Cisco Partner.
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
06-01-2012 11:29 PM
Hi Bill,
Thank you for the information. I will contact the correct group within Cisco who can help you.
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
06-06-2012 07:03 AM
Hi Cindy,
Since no one has got back to me yet, and I only have limited amount of time to return an ebay item. Is there a way that I can check the serial number and MAC address my self to validate it is an original product and and not a fake?
06-07-2012 01:58 AM
Hi Bill,
Sorry for the delay I was hoping our fraud team would contact you. I just sent an inquiry to our product team for help.
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
06-07-2012 03:13 PM
Hi Bill,
Our Small Business engineer did some research and found that the MAC address is assigned to Cisco/Linksys and the serial number shows us that the warranty on that unit expired in 2006.
Our recommendation in the future is that if you want to purchase a genuine Cisco product is to buy it from a certified Cisco Partner.
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
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