All you need to do is attach your pc to the ethernet port of the SPA2102 and make sure you get an ip address. Then attempt to login to the web page of the device by going to 192.168.0.1. It should not be password protected. If it is, then you need to ask whoever gave you the device for the password. If it was provided to you via the ITSP, then it will be locked by them and you will not be able to upload new firmware.
If you can login as the admin user and select the advanced link, then just run the upg-spa2102-5-2-10.exe file. It will bring up a box and ask for the IP address of the 2102. Put in 192.168.0.1 for the address (it will list your ip address at the bottom of the box) and then click ok. The upgrade should proceed from there without a problem. If it does not upgrade, contact the SBSC for your country,
Sorry for not creating a new thread, but it seems to me that I'm having exactly same problem.
I have a corporate network running my own VoIP server.
Recently I've updated like two dozens of spa2102 from 3.3.6 to 5.2.10, but I have one particular spa2102 that simply refusing to update it's firmware.
The symptoms are exactly the same - the progressbar keeps running on 'waiting for firmware download', but nothing happens.
The computer running update program is in the same subnet with spa2102, I'm pretty sure that this isn't a firewall problem - because I've updated some of the spa2102 in this subnet already from the same computer.
I've tried to upload the firmware onto a tftp server in the same subnet and to force upgrade with an HTTP GET request as it's explained in kb, but tcpdump shows that simply nothing happens - nothing is received on a server side.
The box is idle all the time. I see no reason to behave like that.
Is there some way to 'force force' firmware upgrade ? May be there is a way to upload the image via http protocol ?
If you have not done so already, reset the ATA to factory defaults using the IVR (voice response) menus. On the SPA2102 you will have to re-enable the web configuration screens using the IVR, too.
Reset to factory defaults:
then 73738 # 1
Restore web configuration screens (on the SPA2102 they are turned off by default; on other devices they're normally on):
then 7932 # 1# 1
The SPA2102 and the PAP2T ATAs both have a http upgrade mode for installing firmware. Here's how to use it:
Acquire the latest firmware for the ATA. The SPA2102 firmware is available from http://www.cisco.com/en/US/products/ps10026/index.html and as of this writing, it's version 5.2.10. Download the .zip archive and extract the .bin file in it -- in this case it's spa2102-5-2-10.bin
Copy the .bin file to an http server that your SPA2102 can access. If you have a Dropbox.com account, copy the file to your Public folder, and go into the web interface and get the public URL for your file. It will be something like http://dl.dropbox.com/u/553666/spa2102-5-2-10.bin
Substitute the local address for spa2102 and the link to your file and open the URL in your browser:
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