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New Member

SPA-122 issues

Well what can I say ?  we purchased a few 122's for testing & product evalation and with the latest firmware SPA1xx_1.1.0_011.bin about a week after flashing it, there is now static sounds and buzzing coming from spa-122 ata, once I swapped out the spa-122 for a good old pap2t or my 2102 units works like a charm sounds great and no issues period, Has anyone seen or heard of an issues reguarding  dialtone static/buzzing sounds?

Thanks

31 REPLIES
New Member

SPA-122 issues

Hi Scott,

I just upgraded from a SPA2102 to a SPA122. I upgraded the manufactured firmware to the latest "1.2.1 (004) Jul 27 2012" and configure the SPA122 exactly the same as my 2102.

I was having the same issue "wierd loud noise when the phone is off the hook, can't hear Dial Tone", so I factory default the SPA122 and did the config as simple as it can get "net config + SIP account and pwd only". Same issue again. Mostly can be reproduced when I receive a new voice message in my inbox that trigger the Voice Msg indicator on the phone. Sound issue sample file here: http://goo.gl/EEzbc

I place a support request with Cisco to have a replacement, the new box does exactly the same.

I wonder, how did your issue got resolved, I found yours and someone else posting that people experiance the same strange noise until a power recycle is performed?

My other workarround is to receive a new call and answer it, then I'm ok until a new voice msg comes in... If I try to dial out, I can't hear the dial tone until a reboot or power cycle is performed...

http://www.broadbandreports.com/forum/remark,27017941

Regards

Daniel S

New Member

SPA-122 issues

I have not found an solution yet,  but a power cycle fixes this.

I have a few 112 & 122 units that all shown this noise issue. I have no clue what causes it but to fix it, power cycle, login into the ATA console reboot, or dial ****  then dial reboot works.

Various firmware from stock to the latest have shown this audio static and I have just simply given up on these unit,

So stick with the old 2102s because the Cisco 112 * 122 are very broken! Almost a year later after they release them. I can not give these units to my customers in good faith! 

New Member

SPA-122 issues

Scott Petrie wrote:

So stick with the old 2102s because the Cisco 112 * 122 are very broken! Almost a year later after they release them. I can not give these units to my customers in good faith! 

I can agree with that statement.  I can't beleive they keep releasing broken firmware that requires a power cycle every 5 days to make them work, almost.

New Member

Re: SPA-122 issues

Hi Guys,

I've been working on this issue for a few weeks now with Cisco. This morning they sent me a BETA firmware for the SPA122: SIP User Agent:          Cisco/SPA122-1.3.0(008)

I was able with v"1.2.1 (004) Jul 27 2012" to reproduce within 10 min. with two diff. SPA122 the issue of the noise as indicated above.

After multiples tests today, everything looks good so far. Keep the faith, Cisco is working a lot on the issue and should release a new firmware soon. I will give it a few days test prior to says it's fully resolved.

You may ask them access to this BETA firmware to see if it also resolve your issue as mine. At least I won't be alone to test it...

Dan

New Member

Re: SPA-122 issues

Hi Daniel. I was also given that BETA firmware yesterday to test Call waiting w/ caller ID. It's still not working and now 1 of 2 SPA's is experiencing dropped calls after answering the SPA end.

Did call waiting w/ Caller ID work for you?

New Member

Re: SPA-122 issues

Hi George,

On the old firmware most of the time a new voice msg was left, the noise was present. So I had to disable to voice msg from my provider and simply forward any new voice mail in my email as a temporary workaround. My other workaround is dial-in with my cell to the SPA and answer, this kind of reset the weird noise until next occurrence. But as I mentioned to Cisco; after a few days (+- 4-5 days), that weird sound came back even without a new voice message triggered.

I can't say I tested the new firmware enormously yesterday, only a few calls and 5-8 voice msg... But yesterday it was working flawlessly for me, no dropped calls at allm CID and CWI was also working great. As I mentioned, I will give it a few days before I scream "it works".

I'm happy to know I'm not alone to test drive this Beta firmware. Keep me updated George, I'll do the same!

Regards

Dan

New Member

Re: SPA-122 issues

CWCID seems to work intermittently on some phone models (Brother FAX-575 fax machine/phone combo) and not at all on AT&T CL2909 model phone. (ATT phone is confirmed as working with CWCID on another device but doesn't work with SPA122)

I kicked my issue back to TAC Level 2 to research this further. Not getting a good feeling about this device.

New Member

Hi Daniel,

Hi Daniel,

3 years later and a many firmwares updates later too (1.4.1 002), I have the same weird loud noise.

http://goo.gl/EEzbc

Did you finaly fix-it?

New Member

SPA-122 issues

Well,

I've been running SPA122 Version 1.3.0 (015) for 2-3 weeks now and issue still there. Below is today's update on this issue from Cisco:

Hi Daniel,

This is a Case Status Update courtesy notice.

The issue you reported remains open with Engineering & Development teams

with ID: CSCud27804

We continue to wait for Engineering & Development teams to provide a

firmware that addresses the issue you reported.  We will notify you as soon as any updated information becomes available.

So I guest, we still need to be patient for a while.

Thanks Guys!

If you find something else, please keep this thread updated!

Regards

Daniel Sirois

New Member

Re: SPA-122 issues

I buyed the SPA122 and installed it last week. It crash too every one or two days. My provider VoiceMeUp don't support MWI, and it didn't crash when message is received. I monitor the router with SNMP and the CPU, Mem, and Virtual Memoy stop to respond before DNS and http. Few seconds or minutes later, DNS and http stopped to respond too.

This is now my main phone and I need it to be stable.

Where I can download the new firmware to test it?

New Member

Re: SPA-122 issues

Hi Frederic,

You will have to request the new beta firmware directly from Cisco, I can't send it to you directly, honestly it's not working better that the fw you may have, you are as stuck as me with this bad device, I use it for two line and starting to be very anxious that Cisco provide either a solution of replace that SPA122 with a model that work... it's been since September 27 that I'm having issue, very tired of it, it jam every 2-3 days. 3 months without fixe, unbelievable from Cisco.

Good luck.

Dan

New Member

Re: SPA-122 issues

Update from last Friday:

This is a Case Status Update courtesy notice.
 
The issue you reported remains open with Engineering & Development teams
with ID: CSCud27804
 
We continue to wait for Engineering & Development teams to provide a
firmware that addresses the issue you reported.  We will notify you as soon as any updated information becomes available.
 
Thank you for your patience
Cisco Employee

Re: SPA-122 issues

Hi Community,

Please check out this thread where I've posted a link to a release candidate of firmware if you'd like to test something unofficially.

https://supportforums.cisco.com/message/3810260#3810260

Regards,

Patrick---

New Member

SPA-122 issues

Hi guys,

Receive today a special build to fix the noise issue.

The file name(s) is/are: Payton_1.3.2_009_031113_2324_pfmwr.bin

Will give it a few days of testing and let the result in this thread.

Dan

New Member

SPA-122 issues

Hi Everyone,

So far after 7 days, not even an issue reported with SPA122 Version 1.3.2 (009).

Cisco should release this version to public ASAP. If you have issue, ask them to release this build to you.

Finally, my ATA lasted more that 2 days without issues, hope it stays that way.

Have a great long weekend!

Dan

SPA-122 issues

Hi Patrick, can you provide a link for the release

Payton_1.3.2_009_031113_2324_pfmwr.bin?

Regards.

New Member

SPA-122 issues

Hi Everyone,

False Alarms, the issue is still present, it was forgotten to be reported to me in the last few days. The issue still manifest itself when a voice msg is left on the SPA122. It looks a bit more stable, but still not perfect yet.

Sorry for the delays and false hope.

Dan

SPA-122 issues

Same problem.

We have about 2000 SPA2102 CPEs and they are very stable.

Recently we started to deploy the SPA122 model.

Actually we have about 50 new CPEs installed.

Every day our contact center receive call from customers due to freezing of SPA122.

The WEB GUI is unreachable and we have no response to PING.

If the device works in bridge mode, the below equipment works fine.

The only way to solve this issue is an hardware reload of SPA122.

We have tested also the beta firmware 1.3.2(009) but it doesn't fix this issue.

The bug toolkit doesn't show anything about CSCud27804.

News from Cisco?

New Member

Re: SPA-122 issues

FYI, just got today another inacceptable response from Cisco, honestly I'm very frustrated with this new SPA122 that has been release to public without proper QA, that replacement of the SPA2102 should NOT has been release to public, I have a OPEN CASE since September 2012 > 9 months open ticket, troubleshooting hell with them, and they can't even offer me a replacement, upgrade to working product, offer alternative... Warranty is about to expire, then I'll be stuck with a broken, untested and useless device. What are our rights?!? I may sound very ULTRA frustrated, well I AM. Cisco customer service suck with VOIP product. I've been in network engineering for > 22 years, never experience that low quality support with Cisco and other vendors... I can't even escalate the issue to upper, they are just not cooperative. Not only EVERY owner of an SPA122 are having unstable issues, well too bad for us for purchasing that item, we are alone without support and endless efforts on reseting the bad not working devices...

Patrick Born, can you do something for me (us), do you think it's acceptable that kind of services?

Response of today: That's quality and service...

----- Message d'origine -----

De : Alex xxxxxx [mailto:xxxxx@cisco.com]

Envoyé : Thursday, April 25, 2013 05:26 PM Eastern Standard Time

À : me

Objet : Re: spa122 - High pitch noise with dial tone when phone is off hook

Greetings,


The following is a case status update courtesy notice.

The issue you reported remains open with Engineering & Development teams.

This issue may be addressed in a forthcoming Maintenance Release firmware,

however there is no ETA for this release. We will continue to monitor

Engineering & Development team progress and notify you as soon as any

updated information becomes available. Please let us know if you have any

questions.


Kind regards,

Cisco Employee

Re: SPA-122 issues

Hi Daniel,

I'm going to research the issue associated with CDETS# CSCud27804 and report back.

Note: I'm not in Cisco Support so please continue to work with the Support folk.

I'm also going to locate your service ticket, get it escalated within our support and product teams.

Regards,

Patrick---

New Member

Re: SPA-122 issues

Thanks Patrick,

hope you can do something within Cisco, because me as a customer, I'm pretty much on my own. Any assistance will be very welcome.

Have a great day!

Dan

Cisco Employee

Re: SPA-122 issues

Dan,

I'm working on it. I'm really sorry to read about your experience.

I'll be in touch by email before the end of the day (US Central Time).

Regards,

Patrick---

New Member

Re: SPA-122 issues

It seems I'm having the same issue with nothing fixing it.

https://supportforums.cisco.com/message/4163334

New Member

Re: SPA-122 issues

Oh still have the issues, even with the latest frmware the issue still exist,  We have given up and these models. With a basic feature like VMI turned on causes the static dial tone/buzzing noise will happen after a handful of days.

I cannot in good faith hand out theses SPA112 & 122 units with the fear of them crashing/static noises when a customer needs to make a E911 call! >>>>>>>> This problem should be priority number one <<<<<<<<<<< 

The only solution is to move on. After 1.5+ years from being released, they still cannot provide a ata adapter that was as suscessful (and stable) as the SPA-2102.

Re: SPA-122 issues

Unfortunately also my experience with SPA122 is not good.

During 2012 and 2013 we bought about 200 units but we have replaced the entire stock with SPA2102.

Too many issues.

VIP Gold

Re: SPA-122 issues

SPA1x2 (and SPA232D) needs to be considered "work in progress". I have it in my test lab, but no one in production network. Fortunatelly, we have sufficient stack of PAP2T units.

Is there someone with SPA8800 experience ? Is it SPA112-like device, or is it a different platform device ?

New Member

I'm having intermittently the

I'm having intermittently the same issue "weird loud noise when the phone is off the hook, can't hear Dial Tone". 

It happend every 2 or 3 weeks.  I can't reproduce it.  It is not caused by the MWI.

I have to reset the unit or receive a new call and answer it to fix it. Then I'm ok for a few weeks.

Firmware : Version 1.4.1 (002)

I joined the logs... I have'nt found anything there.

At 7:30 everything was fine, at 11h10 there was that weird sound.

That's the sound : http://goo.gl/EEzbc

VIP Gold

Cisco's development and

Cisco's development and support guys are responding neither user questions nor they comments issues & firmware bugs reported here. They wish not to be in so tight contact with customers.

If you will disclose syslog&debug log there's a slight chance someone will give you an advice.

New Member

Here comes the logs... I have

Here comes the logs... I have'nt found anything there.

At 7:30 everything was fine, at 11h10 there was that weird sound.

That's the sound : http://goo.gl/EEzbc

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