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New Member

SPA122 - IVR Factory Reset Parameter not functioning

Hi Team,

We are currently experiencing an issue with the SPA122 [firmware ver. 1.2.0 (022)] whereby the following parameter does not seem to be working on the device.

<Protect_IVR_FactoryReset ua="na">Yes</Protect_IVR_FactoryReset>

We can see that the parameter is being changed (from No to Yes) through searching on the parameter list under:

http://192.168.15.1/admin/config.xml

However when 73738# and 1 is dialled the device will factory reset and lose all provisioned parameters.

Please advise on what can be done to prevent this from happening.

Regards,

David Parr

Symbio Networks

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

SPA122 - IVR Factory Reset Parameter not functioning

Hello David,

The functionality with the parameter has now been resolved in the latest pre-release firmware for the SPA122.

Please open a case with our support center who can then provide the firmware to you.

Information can be found at the following website:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Best regards,

-Lance Harper

Cisco Systems, Inc

3 REPLIES
New Member

SPA122 - IVR Factory Reset Parameter not functioning

Apologies,the firmware version should read: firmware ver. 1.2.0 (020).

Thanks,

David

New Member

SPA122 - IVR Factory Reset Parameter not functioning

Hello David,

The functionality with the parameter has now been resolved in the latest pre-release firmware for the SPA122.

Please open a case with our support center who can then provide the firmware to you.

Information can be found at the following website:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Best regards,

-Lance Harper

Cisco Systems, Inc

New Member

SPA122 - IVR Factory Reset Parameter not functioning

Hi Lance,

Any indication on when the next official release firmware will be out? Will it be some time this month?

2020
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