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[SPA2102-NA] Password on Factory Reset

Good morning,
I just get a SPA2102-NA from somebody. I do not have the information to access the web interface so I want to factory reset it but I have a problem.

When I tried to factory reset, they asking for a password. But I do not know this password :smileysad:

So when I do :
Dial : ****
Type RESET(73738)
Press #
The IVR Say : Enter password

I just ignore this step and I press 1# for confirm the factory reset and I heard : Invalid Password

Is there a way to solve this problem ?

2 REPLIES
Gold

[SPA2102-NA] Password on Factory Reset

Simon,

If the device is locked with a password it likely has custom firmware provided by an ITSP. The only way to unlock it is to get the VoIP provider to provide the password. It is not likely that they will share that information bacause they sold the device to the original purchaser at a discount and do not want it used on another provider's network.

Please reply and let us know if this helps or if you have any other questions.

- Marty

[SPA2102-NA] Password on Factory Reset

Tried "unlock SPA2102" in google?

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