I have a few issues with the wireless SIP handsets that we've deployed. Hopefully someone will be able to point me in the right direction. Thanks!
1. Handset goes to a busy signal when sending the phone number to dial. If you try dialing the same number after this is encountered the call goes threw fine. Just for some reason it occasionally goes to a busy signal when you first dial. From looking at server logs it doesn't look like the Handset makes it as far as trying to dial the number at the server. Any ideas?
2. SPA302D handset occasionally goes to sleep and will not come back on until it is placed in the charging cradle. At which point it pops back on and acts like nothing was ever the matter. Any ideas why sometimes you can't get it respond until it's placed on the charging cradle? Battery is fine by any metric.
Thanks! Any help would be greatly appreciated. All SPA232D/SPA302D are upgraded to the latest firmware version.
All SPA232D/SPA302D are upgraded to the latest firmware version.
You should disclose the exact version (base station version as well as handset version). Not just refer to "latest". At the first, "latest" is target moving in time. At the second, there are some issues with the firmware upgrade, so you may not have latest firmware even you wish you upgraded to it. For the same reason - read firmware version of handsed from the handset, not from the base station.
Ok, you are true, handsed firmware is in symc with base station firmware. I can't help you with , we consider the SPA302D is not ready for deployment yet, so I have one piece of test device in my test lab and I never experienced sleeping handset. I suspect there will be nothing logged by base station in such case, so there is little chance to analyze the issue. According , syslog&debug log and/or SIP packets may contain valuable informations related to case, so catch them.
Ok, after a great deal of traffic sniffing, logs, and endless testing we believe the problem is firmware related. So, guess we're just waiting on firmware fixes if they ever arrive. End results of our testing copied below:
You have a Cisco Unified Communications Manager (CUCM) system and want
to configure a SPA112 analog telephone adaptor (ATA) to register to the
CUCM so that you can use up to two analog phones or similar FXS devices
with the CUCM.In this application note, ...
This document is a must-read for all SPA232D installers, administrators,
and users. The document takes you from unboxing the SPA232D ATA and
SPA302D DECT handsets, through DECT handset registration, and connecting
to the PSTN and ITSP.The document describ...