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New Member

SPA302 /SPA232 and UC500

Hello,

 

will the SPA302D - SPA232D officially supported with the UC500 Series? If yes, for when is the IOS update planned?

 

best regards

Christian

- Please rate helpful posts -
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

SPA302 /SPA232 and UC500

I agree there are many examples of Cisco changing the product scope, IMHO way too many examples, I can name a bunch. The pitfalls of having competing product development teams and no true unified voice strategy in the small business marketplace.

I push the Cisco product line over others, however as a former Product Manager for folks like Sun and Peoplesoft,  it escapes me how Cisco can release products and not have a roadmap to support those products on platforms that clearly can support them, what further exaprates the problem is the compitition does have similar products at a price point Small Business can afford, wheras with Cisco, to get a wireless phone that is "supported" the list price starts at 675.00 per handset plus adquate wirelss infrastructure, which puts it out of range of most all small businesses.  Try telling a Client to spend $3000-$4000 to add 4 wirelsss handsets and 3 APs to support them, not including labor that's not gonna happen.

As a note I do have the SPA302D - SPA232D running on UC540/560 with voicemail, mwi etc, so it works,  as does other ATA's from Cisco. just not supported under CCA.

Also curious is the fact that CCA sees the SPA232D in the topology and you can try to add it, (does not throw an error when adding, and add item is not grayed out as others are like the ISA570W)  but of course the underlying code in CCA is not there to actually support the config so it just opens the Users and Teleophony panel and does nothing...

Too bad Cisco seems short sighted in this market segment as it is a growing area, as small business is using old infrstructure and are upgrading as the economy is picking up.

While I am at it it,  I also sell hosted phones solutions and the big hosted providers take 6 months or more to add a new devices to there supported list of devices, and all have added somes sort of  SIP/DECT wireless products (Panasonic comes to mind) That being said they have little motivation to add the SPA232D, unless there is a major demand or gap in there offerings,  point in case, one provider has not added the SPA514G, as a competing product with GB interfaces is already supported.

-Mark

30 REPLIES
New Member

SPA302 /SPA232 and UC500

There are no plans at this time to support it with UC500.

New Member

SPA302 /SPA232 and UC500

Hi,

It is not supported or is not supported using CCA?

Then, what ATA´s are officially supported with UC500?

New Member

SPA302 /SPA232 and UC500

Not supported.  No other ata's from the SPA line as well.

New Member

SPA302 /SPA232 and UC500

So in 2011 the SBCS roadmap showed Project PAYTON as being supported on the UC500 and UC320 product line, here's the link

http://www.ciscoevents.hu/smb/webexeloadasok/archivum/doc/SBCS%20-%20News%20and%20Roadmap.pdf

Cisco needs to support this as promised ,   CCA TEAM!

Silver

SPA302 /SPA232 and UC500

Hi Mark,

Whenever a Future Products roadmap is presented. We clearly highlight the following statement:

“Many of the products and features described herein remain in varying stages of development and will be offered on a

when-and-if-available basis.  This roadmap is subject to change at the sole discretion of Cisco, and Cisco

will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.”

This is one example, of Cisco changing the product scope.

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!
New Member

SPA302 /SPA232 and UC500

I agree there are many examples of Cisco changing the product scope, IMHO way too many examples, I can name a bunch. The pitfalls of having competing product development teams and no true unified voice strategy in the small business marketplace.

I push the Cisco product line over others, however as a former Product Manager for folks like Sun and Peoplesoft,  it escapes me how Cisco can release products and not have a roadmap to support those products on platforms that clearly can support them, what further exaprates the problem is the compitition does have similar products at a price point Small Business can afford, wheras with Cisco, to get a wireless phone that is "supported" the list price starts at 675.00 per handset plus adquate wirelss infrastructure, which puts it out of range of most all small businesses.  Try telling a Client to spend $3000-$4000 to add 4 wirelsss handsets and 3 APs to support them, not including labor that's not gonna happen.

As a note I do have the SPA302D - SPA232D running on UC540/560 with voicemail, mwi etc, so it works,  as does other ATA's from Cisco. just not supported under CCA.

Also curious is the fact that CCA sees the SPA232D in the topology and you can try to add it, (does not throw an error when adding, and add item is not grayed out as others are like the ISA570W)  but of course the underlying code in CCA is not there to actually support the config so it just opens the Users and Teleophony panel and does nothing...

Too bad Cisco seems short sighted in this market segment as it is a growing area, as small business is using old infrstructure and are upgrading as the economy is picking up.

While I am at it it,  I also sell hosted phones solutions and the big hosted providers take 6 months or more to add a new devices to there supported list of devices, and all have added somes sort of  SIP/DECT wireless products (Panasonic comes to mind) That being said they have little motivation to add the SPA232D, unless there is a major demand or gap in there offerings,  point in case, one provider has not added the SPA514G, as a competing product with GB interfaces is already supported.

-Mark

New Member

Re: SPA302 /SPA232 and UC500

Cindy,

Can you then have your advertising people informed of these facts!

If you follow the Cisco UC320W web page it links to the SPA3x web pages, and the clear implication is that the SPA30x range is interoperaple with the UC320W!  Its takes an amount of rooting around to land at the fact they are not!

So I am about to do a return [and hopefulyget full refund] on two and the SPA232D.

Even my VOIP kit supplier has now updated their web site to now reflect this fact.

This is poor on many levels, the lack of interoperabiloty and the lack of clear guidance.

I expect more from Cisco on many levels - you [Cisco] need to lift your game, or I'll be recommending we [and others] move away.

With disapointment,

Peter

Silver

Re: SPA302 /SPA232 and UC500

Hi Peter,

My apologies, of the confusion I will inform our marketing team.

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!
VIP Gold

Two years passed. Even now

Two years passed. Even now the products page claim

The system is flexible enough to support a wide choice of Cisco SPA Series IP phones

Where Cisco SPA Series IP phones is the page dedicated to both IP phones and ATA gateways. There is attempt to clarify rather fuzzy term "wide choice" later on the page:

Support for Cisco SPA300 and SPA500 Series IP Phones

Unfortunately, the sentence lack the important word "only" so the product page is still misleading.

As UC320W entered EOL phase of the lifetime, it's no reason to modify the page just now. It needs to be considered enlightenment. Linksys division has been sold. Core "Cisco" company seems no to have clear roadmap for SMB Voice. Their activities in this segment are rather chaotic. Bugs are not solved in reasonable time frame. It apply to firmware bugs as well as to misleading product page.

I'm big fan of Cisco's SMB Voice, but it seems that Cisco is going to prepare to lay rest this product line.

 

New Member

It's sad really.  For the

It's sad really.  For the smallest businesses I now recommend RingCentral, then for bigger ones it's either 3CX or a Grandstream VoIP system.  I sure do miss those UC300s and UC500s though!

New Member

Cisco ist now going into the

Cisco ist now going into the SMB market with the BE6000 Small. At first glance it looks like a good product because it's based on CUCM.

Unfortunately all current UC300 and UC500 customers can't upgrade easily because SPA phones are not supported on CUCM. I hope Cisco bring out some really good migration program for this customers.

But even this makes it not much better for customers, I mean most of the UC300/UC500 installation are only three years old and now they should replace everything, the PBX(Router) and the Phones.

 

- Please rate helpful posts -
VIP Gold

Well, so count.PAP2T has been

Well, so count.

PAP2T has been discontinued despite it's replacement, SPA112 has been in early beta-testing phase, not suitable for serious deployment. Deployment-ready SPA112 has been available about 12 month past EOS date of PAP2T. Customers with no PAP2T in stock has been in big troubles.

UC300 has been discontinued. SPA300/SPA500 phones are unsupported on so called replacement (BE6000) despite they are still in production.

And don't forget the CSC forum itself (this forum). The former CSC has been discontinued despite the new has not been ready for deployment and there has been pile of bugs discovered during beta-testing phase. Even now, the 12 months past the big bang, there are severe unsolved bugs, including those related to basic functionality of product.

Are we speaking about Chinese garage company or so ?

Should I can advise my customer to trust Cisco ? Will you advise your customer to throw its current UC320/SPA500 and rebuild its phone network from scratch using the product of the day ? It seems that Cisco is ready to jettison their existing customer anytime.

 

New Member

I agree.  The UC320 was a

I agree.  The UC320 was a pretty slick little box - I liked it a lot and I'm fairly certain I could sell them all day and save customers money compared to comparably-sized and -featured systems.  Oh well.

 

The SBCS on the other hand - not all that great.  Feature- and price-wise yes, it was amazing but the mandatory use of CCA made it a huge PITA.  If Cisco would just make an ISR G2 bundle (with special firmware to support SPA phones) with SMB-appropriate pricing that could be a good migration path off the older SMB phone systems.

VIP Gold

We decided not to use CUCM

We decided not to use CUCM few years ago. We are focused on security and reliability and we are not willing to depend on Cisco goodwill. We are using SPA50x phones with Asterisk instead. Not because it is free but because we have source code and the communication protocol is documented. So ...

  1. We can evaluate risks. It's not possible with Cisco's blackbox device and proprietary protocol in full.
  2. We can patch (security) bugs even the same day if necessary.
  3. We don't care the Cisco decided not to support SPA phones with future version of CUCM.

The latest Cisco decision related to CUCM seems do confirm we made prudent decision in the past.

New Member

SPA302 /SPA232 and UC500

Agree wholeheartedly with Peter.  The Cisco website makes no mention of the fact that the SPA302D is NOT supported on any Cisco Small business phone system.  This is extremely misleading!

What the heck are we supposed to use this thing for, anyway?  Can we at least hang it off and FXS port and use it as an analog phone (from a UC320/500 perspective)?

Thanks,

Phil

New Member

SPA302 /SPA232 and UC500

It's okay.  I think I got it.

New Member

SPA302 /SPA232 and UC500

Joe,

If everything tested out ok would you mind sharing here?

Thanks,

Phil

New Member

SPA302 /SPA232 and UC500

Mark, Could you supply the config to get the SPA232 working with the UC540/UC560.  Don't care that it's not officially supported yet in CCA and I'm familiar with the command line.

Thanks.

New Member

SPA302 /SPA232 and UC500

Mark,

Would you mind sharing that config (for the SPA232/302D/SBCS interop), please?

Thanks,

Phil

New Member

Re: SPA302 /SPA232 and UC500

Cindy

Does your response apply to SPA302D integration with the SRP500 range also mentioned in the roadmap Mark refers to?

Stephen

Silver

Re: SPA302 /SPA232 and UC500

Hi Stephen,

The two products are interoperable but the SPA302D Handset must still register to the SPA232D ATA Base Station.

The SRP500 would just be the router in the network.

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!
New Member

SPA302 /SPA232 and UC500

Hi,

so I got today my SPA302 and connected it already to the UC. The config is attached. At the SPA you need only configure the login credentials and Dial plan. I will post a short howto, if everything is working.

But I have still two issues.

1. Some call-transfer isn't working. If I call two parties from the SPA and want to connect them, everything is fine. But if there is an incoming call and I want to transfer this to another dn, there is busy signal and all calls are disconnected.

1st Call          2nd Call       Working

SPA->xxSPA->xxOK
xx->SPASPA->xxBusy tone, all calls disconnected

2. The call-forward busy function isn't working. The second call is still ringing, if I configure huntstop channel there is a busy. But no forwarding.

Would be great if someone can provide a solution for that. So we can create a working how-to to implement DECT phone with UC500.

voice service voip

allow-connections sip to sip

sip

min-se 120 session-expires 120

registrar server expires max 1200 min 300

voice register global

mode cme

source-address 10.0.16.1 port 5060

max-dn 56

max-pool 14

authenticate register

hold-alert

voicemail 99

tftp-path flash:

create profile

voice register dn  1

number 21

name 21 TEST

no-reg

label  21 TEST

!

!

voice register pool  2

id mac 70CA.XXXX.3288

number 1 dn 1

dtmf-relay rtp-nte

username spa302 password 1234

codec g711ulaw


Best regards

Christian

- Please rate helpful posts -

- Please rate helpful posts -
New Member

Re: SPA302 /SPA232 and UC500

Christian,

Have you ever found a fix for this?  I'm experiencing the same thing in a lab setup to test these phones. In my test scenario I call the SPA232 from a SCCP registered phone.  I then attempt to transfer from the 232 to another SCCP registered phone.

I did some digging with SIP debugs and noticed a number of errors and issues.

(I have a 525g2 also SIP registered on the system which is what I've used to compare the SIP traces)

First and foremost, when you press transfer the initial time on the 232, the SCCP phone either never receives a notification about this or the notification is malformed in some way.  The SIP messaging should go INVITE>TRYING>OK>ACK but with the 232 the ACK is never received, and the call is never placed on hold on the SCCP phone.  This is where I'm currently stuck, as the debugs I'm using show the INVITE>TRYING>OK as nearly identical (the INVITE from the successful transfer on the 525 has a length 2 less than the INVITE from the failed transfer on the 232)

Does it behave the same way for you?  This is the start/root of the problem because after this the 232 sends an INVITE with a malformed destination URI, instead of .  The rest of the SIP conversation has a number of other flaws as compared to the successful transfer

New Member

SPA302 /SPA232 and UC500

Hi Christian,

Are you able to provide some deatil on the dial plan that is needed on the phone.

I can see that there are several locations where you can set your dial plan; can you adicse which on you used to get your phone working?

I've got the phone registered, but cannot place calls.

Regards

New Member

SPA302 /SPA232 and UC500

Hello Adam,

I had the last weeks no time to continue testing. But I will check the next days for the Dial-Plan. As I remeber it was really easy and send everything to the callmanager. So no pre-check in the Phone.

If my last post helped you to it would be great if you rate it.

best regards

Christian

- Please rate helpful posts -
VIP Gold

Note the EOL/EOS has been

Note the EOL/EOS has been announced for SPA232D.

I consider it first, final and only Cisco's answer to your question..

 

 

New Member

Sad but true.  On to the

Sad but true.  On to the BE6000S!

VIP Gold

Sorry, but no.I'm not going

Sorry, but no.

I'm not going to depend on future Cisco's business plans and selling support decisions. I need solution that will work for decades.

 

New Member

In that case you'll probably

In that case you'll probably want to find a TDM vendor then.  No IP-based collab vendor is going to support a product for decades without that support becoming prohibitively expensive to the customer.

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