Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
559
Views
0
Helpful
1
Replies

SPA302D - Initializing Data

bmanley
Level 1
Level 1

‎04-16-2014 10:36 AM - edited ‎03-21-2019 10:15 AM

I have three SPA302D handsets that when trying to place a call they continually display "Initializing Data" after a time of not using them.  The handset does ring when a call comes in, but after a few seconds into the call, it drops and I get a busy signal.

When logging into the SPA232D the handsets show as "Subscribed".  The DECT Status also shows as Registered. 

 

Any ideas???

1 person had this problem
0 Helpful
1 Reply 1

Dan Lukes
VIP Alumni
VIP Alumni

‎04-17-2014 05:25 AM

At the first, upgrade to latest firmware.

Because of bug in the SPA232D shipping firmware, be sure you upgraded to latest firmware TWICE (despite the first attempt will report success, you must upgrade it once more). Then upgrade firmware in the handset.

Then reset both base and handset to factory default, configure from scratch, register handset to base , register base to PBX and try again.

 

 

0 Helpful
Customers Also Viewed These Support Documents