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New Member

SPA942 PhoneInRecoveryMode after trying to upgrade to 5.2.5

Just got a new SPA-942 yesterday, which comes with firmware 5.1.15 (suprise. consider the phone is manfactured on 09/2009). the firmware 5.2.5 upgrade process brought the phone to PhoneInRecoveryMode.

I tried  rec-SPA942-5-2-8.exe and  rec-SPA942-6-1-3a.exe from this forum, the device does respond with blink buttons when the recover program is running. but the program didn't bring the phone out of the recovery mode after  finished. The phone reboots then still in RecoveryMode.

Please help!

Is there a rec-SPA942-5-1-15.exe or SPA942-5-2-5.exe I can try?

2 REPLIES
Cisco Employee

Re: SPA942 PhoneInRecoveryMode after trying to upgrade to 5.2.5

Dear sir;

Please try this one. It is the oldest. If the phone comes back, please upgrade to 5.2.X before going to 6.1.X.

If the phone does not come back, please RMA the product, if new it will go under warranty.

Regards;
Alberto

New Member

Re: SPA942 PhoneInRecoveryMode after trying to upgrade to 5.2.5

I have the same problem with a SPA962.

 

Please help me!

 

Thanks

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