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Navigate to the Community landing page, for example WAN, Routing and Switching under Network Infrastructure. Find the Action menu, and locate the “+Follow” button.
Note: Not all Top-Level Communities will have a +Follow button since content is not posted on this level.
Once you click “+Follow” you will be subscribed to the community. However, Be sure to check under your account that you have notifications for communities marked to receive. To Navigate to your account, click the arrow at the top far right corner next to the red black/and your user name to pull down a menu – and select “My Account”
Select "Email & Notifications" from the left side tabs.
Navigate to the section labeled “Communities” and mark the radio boxes of content preferred.
And check the radio boxes to your preferences Be sure to press the SAVE button, when you are finished, at the bottom of the page.
The Cisco Support Community (CSC) has evolved into a vibrant global platform for knowledge exchange and issue resolution for Cisco customers and partners. We have built a rich, innovative & pervasive social support experience by integrating & expanding our communities to new channels, geographies and modalities. Our Social Support is global, focused on bringing our next-generation customers in emerging markets into our support eco-system & delivering consistent, yet fully localized, support & training. We have also extended to new modalities, such as iOS & Android mobile devices as well as Web social media, in a seamlessly integrated fashion, ensuring persistent connections to Cisco for all customers. Our strategy to put community at the heart of all customer interactions started by using Web Services technologies to bring the intellectual capital of our Social Support to ALL customer across Cisco’s support channels, such as call centers & support engineers – and, into our partners’ service delivery systems. All of these innovations have resulted in significant gains in our customer satisfaction & cost savings for Cisco.
Cisco Support Community as the foundation of open knowledge exchange & vibrant eco-system
Cisco Support Community (CSC) has become a hub of all people-to-people interactions and knowledge co-creation for technical support. Here is a look at some of the key innovations and programs that continue to foster the engagement & growth of our eco-system through empowerment of our members - customers, partners and Cisco experts.
Empowering Members through Enhanced Collaborative Experience:
We have continued to enhance our collaborative capabilities by empowering our community members to voice their needs, drive faster problem resolution & extend ratings by enabling new features like Voting, Endorsement, and Extended Ratings.
The Webby Awards announced on Tuesday the nominees for its 17th annual Internet extravaganza of excellence.
The Cisco Support Community is proud to have been named Honoree in Customer Service for our seamless service through social media. This is an award given to the top 15% of the 11,000+ entries received from all 50 US states & over 60 countries.
The 17th Annual Webby Awards will be held at Cipriani Wall Street in New York City, on May 21, 2013
The Webby Awards is the leading international award honoring excellence on the Internet. Established in 1996 during the Web's infancy, The Webbys is presented by the International Academy of Digital Arts and Sciences (IADAS) — a 1,000+ member judging body that includes Executive Members comprised of leading Web experts, business figures, luminaries, visionaries and creative celebrities, and Associate Members who are former Webby Award Winners and Nominees and other Internet professionals.
Do you frequently visit the Cisco Support Community to view the recent discussions? We've just released a new gadget for Outlook users that brings our latest community discussions contextually next to your Outlook conversations, all without having to leave your inbox.
(Clickon the image to enlarge)
How does it work?
If you are an Outlook user and open your email, this gadget (an Outlook add-on) automatically searches the email body and subject for the presence of top Cisco Support Community keywords. Whenever the keyword matches, this gadget will display the relevant Cisco Support Community discussions in a separate window within your email message. You will have the option to move, expand and collapse this gadget window.List of keywords currently supported include: Cisco, VPN, Router,Switches, IPv6, Configuration,Wireless, ASA,Troubleshoot, Firewall, Telepresence, Catalyst, CUCM, Jabber, UCS.
How to Install?
To install this gadget follow the instructions:
1. Click on the 'Download Here' button.
2. Save the "CSCOutlookGadgetAddOnInstaller.zip" file to any folder.
3. Open the zip file.
4. Click on the CSCOutlookGadgetAddOnInstaller.msi file to start the install wizard.
5. Once the installation is complete, close and restart your Outlook client.
During the 7th annual Stevie Awards for Sales & Customer Service the Cisco Support Community won the 2013 Gold Stevie award for Innovation in Customer Service. The winners were announced at the gala awards banquet on February 25 at the Paris Las Vegas Hotel. The ceremony was also recorded & will be broadcasted by the Business Talk Radio Network (http://www.businesstalkradio.net) at 8:00 pm EST (p.m. PST) today (Wednesday, February 27).
Making this award possible is our philosophy of harnessing the “wisdom of the crowd” for our customer interactions. To that extent, our strategy is driven by a robust eco-system and programs where the people - customers, partners and Cisco experts - are in charge.
Every year The Stevie Awards for Sales & Customer Service recognize the achievements of call center, customer service, and sales professionals worldwide.
The Cisco Support Community recently developed a Google Gadget for Gmail, a way to extend the Cisco Support Community through your Gmail account. This gadget can smartly draw information from the Cisco Support Community and let you perform relevant actions based on the content of an email message, all without leaving the Gmail inbox.
It will bring you a ‘Cisco Support Community Contextual Gadget’ and click on the title.
Now click the big blue "Add it now" button on the top right of the page to add this Gadget to your domain. Note that you have to be an administrator of your Google Apps account to do this. If you aren't, then ask your admin to follow this guide.
Enter your domain name (e.g. netzebu) in the box on the right side of the page and click ‘Go’
The site will take you to Google Apps for your domain (e.g:netzebu) to login to complete the install
Agree to the terms of service.
Grant Cisco Support Community data access on your account. We need these in order to to perform keyword search in your email subject and message body.
Click on the Configure Application to complete the install setup.
Then you should see the Cisco Support Community webpage for the successful installation.
Now every Gmail users in your domain should be able to view recent discussions from Cisco Support Community, that matches with the subject or body of the email.
The Cisco Support Community won the 2012 W3 Silver Award in the General Website/Community category.
Every year, the W3 offers awards for excellent creativity on the web. As always the competition among several websites was fierce this year among reputable and well known company websites.
The websites were judged on creativity, usability, navigation, functionality, visual design, and ease of use.
Winners were selected by the International Academy of the Visual Arts (IAVA) which oversees all judging. The members of the IAVA are leading professionals from various disciplines of the visual arts who support and encourage progress of traditional and interactive media. It should be noted that each winning category may have multiple winners.
The Cisco Support Community has introduced, a social media sharing bar that "floats" on the leftside of discussions and documents, popularized on sites like Mashable, Wall Street Journal and Tech Republic.
This new feature not only addresses managing the additional social media sites that you, our community, uses, but it floats along the margin, always within your reach, yet out of the way, eliminating the need to page up. And seeing how some of the discussions pages can seem like the go on ad infinitum we feel this will be a benefit to you our community!
You will see that we do have some bugs present that we hope to address in our next maintenance.
Some of them include:
IE8 & 9: Tweet button is not left aligned with others
hover-over alt tag to Facebook, Google+ and Linkedin icons, missing
Messages Shared are not truncating as desired on Google+ and Twitter
Sometimes the Share posts the "reply" as the share instead of the originating topic
Not available on Blogs or Videos
So when you use it after a while, or immediately, please let us know your thoughts and concerns.
Happy Sharing... and PLEASE don't forget to Mark Your Questions Correct!