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Bug Toolkit does not give search results back

Davide Figo
Level 1
Level 1

Hi,

Today everytime I ran a search for known bugs in an IOS release it gives the page correctly but where results should be it is blank...

Is it just me? I tried already changing browser, PC and ISP...

thnks for your atention

22 Replies 22

Thanks Arun

Cheers!

Rob

Hi, this issue is still apparent and is pretty serious in my view,  effectively the tool is broken. Do we have a view of how long this will  take to resolve, I assume this is a high priority fault for Cisco so I'm  somewhat surprised it hasn't been resolved yet.

Regards,

Phil Dotchon

Hi Rob, Phil, Steven, Roger, Davide, Kristine and other Bug Toolkit users,

My name is Martha Garriock and I am the Senior Manager, responsible for our online troubleshooting tools. Phil you are absolutely right, our tool is broken. In fact, this is only one of two major issues that my team is working on. We recognize that the blank page issue, and the performance issues that you are all experiencing is totally unacceptable.  Please know that we have our best people working on it, and as soon as we have line of sight of a fix, we will be on this forum letting you know.  Please keep the feedback coming, especially with details on what you are trying to search, as it helps in our troubleshooting.

The good news is that our team is working on getting you a brand new Bug Search Tool - one that is fast, easy to use, and gives you a voice in rating the quality of our release notes (future release). This tool is currently in Beta, and while it isn’t perfect (we are working on making it easier to use, navigate, and works with localized settings in browsers), it works ! We encourage you to use it while we fix the BTK issue.  We also encourage you to provide us feedback on this new tool, as we continue to refine it before General Availability.

Cisco Bug Search Service URL : www.cisco.com/cisco/psn/bssprt/bss

Bug Search Service Help Page : http://www.cisco.com/web/applicat/cbsshelp/help.html

Bug Search Service release notes for known issues: http://www.cisco.com/web/applicat/cbsshelp/releaseupdate.html

Please accept my apologies on the state of Bug Toolkit, and please know that both my team, and my management team are doing everything possible to get it resolved.

Cheers,

Martha Garriock

Senior Manager, Support Web Troubleshooting Tools

mgarrioc@cisco.com

416-306-7047

Hi Martha,

Thanks very much for the update and explanation, much appreciated and very reassuring! I will try out the new search tool and let you know if I run into trouble

Cheers,

Phil Dotchon

Senior Advisory Specialist

IBM Global Technology Services

Cisco Certified Internetworking Expert #6632

Cisco Certified Wireless Design Specialist

Cisco Certified Advanced Wireless Field Specialist

Hi Martha,

Thanks very much for the update and explanation, much appreciated and very

reassuring! I will try out the new search tool and let you know if I run

into trouble

Cheers,

Phil Dotchon

Senior Advisory Specialist

IBM Global Technology Services

IBM Bristol, No.1 The Square, Temple Quay, Bristol BS1 6DG

Telephone: +44 (0)117 929 5953

Mobex: 37273911 Mobile: +44 (0)7802 936 744

Email: phil_dotchon@uk.ibm.com

Cisco Certified Internetworking Expert #6632

Cisco Certified Wireless Design Specialist

Cisco Certified Advanced Wireless Field Specialist

"Network: anything reticulated or decussated at equal distances with

interstices between the intersections"

Samuel Johnson 1755. Just goes to prove that networking has always been

complicated.

mgarrioc

24/08/2011 22:28

Please respond to

"cisco-support@sgaur.hosted.jivesoftware.com"

To

Philip Dotchon/UK/IBM@IBMGB

cc

Subject

- Re: Bug Toolkit does not give search results back

Cisco Support Community

Re: Bug Toolkit does not give search results back

created by Martha Garriock in Bug Toolkit - View the full discussion

Hi Rob, Phil, Steven, Roger, Davide, Kristine and other Bug Toolkit users,

My name is Martha Garriock and I am the Senior Manager, responsible for

our online troubleshooting tools. Phil you are absolutely right, our tool

is broken. In fact, this is only one of two major issues that my team is

working on. We recognize that the blank page issue, and the performance

issues that you are all experiencing is totally unacceptable. Please know

that we have our best people working on it, and as soon as we have line of

sight of a fix, we will be on this forum letting you know. Please keep

the feedback coming, especially with details on what you are trying to

search, as it helps in our troubleshooting.

The good news is that our team is working on getting you a brand new Bug

Search Tool - one that is fast, easy to use, and gives you a voice in

rating the quality of our release notes (future release). This tool is

currently in Beta, and while it isn?t perfect (we are working on making it

easier to use, and navigate), it works ! We encourage you to use it while

we fix the BTK issue. We also encourage you to provide us feedback on

this new tool, as we continue to refine it before General Availability.

Cisco Bug Search Service URL : www.cisco.com/cisco/psn/bssprt/bss

Bug Search Service Help Page :

http://www.cisco.com/web/applicat/cbsshelp/help.html

Bug Search Service release notes for known issues:

http://www.cisco.com/web/applicat/cbsshelp/releaseupdate.html

Please accept my apologies on the state of Bug Toolkit, and please know

that both my team, and my management team are doing everything possible to

get it resolved.

Cheers,

Martha Garriock

Senior Manager, Support Web Troubleshooting Tools

mgarrioc@cisco.com

416-306-7047

Reply to this message by going to Cisco Support Community

Start a new discussion in Bug Toolkit at Cisco Support Community

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Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU

Martha,

Thank you and your team for working to resolve this issue.  I can tell you that the bug toolkit is one of the most valuable resources Cisco has on CCO.  I don't think I am alone in saying that this tool has saved me untold time and calls to TAC.  I look forward to using the new tool.

-Steven

Please help us make the communities better. Rate helpful posts!

Rob Huffman
Hall of Fame
Hall of Fame

Hi Martha,

Hope all is well my friend (other than this issue )

Well everything seems to be working well for me today with BTK. I tried the

same search as previously;

Voice and Unified>Callmanager>6.1>"keyword" route

And the search yielded the desired results (if Bugs can be desired results )

A BIG thank you to you, Arun and your whole team who worked on solving this issue!

Cheers!

Rob

Hi Rob

Thanks for the confirmation.

Development team identified the problem and fixed the issue and we will continue to monitor this going forward to make sure everything works fine.

Thanks

Arun

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