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CSCtr09359 - EX90 speakerphone microphone stops working

So is there a fix for this problem other than returning it to Cisco?

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Hall of Fame Super Red

CSCtr09359 - EX90 speakerphone microphone stops working

Hi Anthony,

My understanding is that when a bug like this is given a "status"

of "Fixed" with  - no "workaround" posted then it's a full on RMA

Description

The speakerphone microphone on an EX-90  may stop working. Also handset or even headset microphone can stop  working. The failed unit should be returned to Cisco via an RMA.

Last Modified:Feb 26,2014

Status: Fixed

Support Cases: 941

Cheers!

Rob

"May your heart always be joyful

And may your song always be sung
May you stay forever young " 

- Dylan

Community Member

To date we have only

To date we have only experienced this failure when the handset is attached/connected.  When we remove the handset prior to deployment we don't experience the failure.  Maybe the engineers can investigate what occurs to burn out the built-in mic circuitry when handset attached as opposed to when they aren't ...?

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