CSCtr40210 - TTS 115081 - Sharing IE6, IE8 and/or other applications shows black flas
Hi there, our customer is using Jabber Video 4.7 on Windows 7; the presentation flickers not only with Explorer 8, but also with Firefox 26.0. We could not try with Chrome, because the customer does not use it. Personally, I could not see this issue on Chrome. The workaround of using the entire screen presentation works, but the customer is not too happy with it. Can you check again whether this can be reproduced with Firefox 26.0?
No, the problem is the same. The workaround is to use entire scree presentation instead of sharing the browser only.
However, I could not replicate the issue with my setup. Even I share Firefox (latest version) only, the shared image is steady. I could witness the issue at the customer's site though. The customer has much more BW than I have over the web. It works fine with IE latest version. I'm sure whether IE latest version works fine for the customer as well, because they have earlier versions (8 or 9). Have you waited enough time for the image to settle? What is your BW?
I was wondering if there is a pattern and if I can point at the computer or the video card as part of the challenge. I have not had the problem on my mac with Chrome (my browser of challenge)..but we also have a specific program that our radiologists use that will not share as just that window...so I am trying to troubleshoot that as well.
BW is bandwidth; maybe it has to do with the video card. My desktop and laptop are state of the art, but the customer's PC are not.
there is a tool colled GL doctor, this is the output on my PC
But the Jabber Video manual says it should work as long as the Open GL version is higher than 2 (if I remember well) or maybe 3. Perhaps I could tell the customer to check that. But they are not going to change the PC in order for the presentation on Jabber Video to work! Please let me know what card you have when you see or not see the problem. I appreciate it.
we had problems not only with the presentation (not even with the browser, but with PowerPoint as well!) but also with the videoconference. As soon as we launched the Jabber Video, the CPU usage went up to 81%).
There are few interoperability issues between 2960x and other vendors. In this article we will go over the steps on how to debug these issues.
Check the phy id from “show controllers ethernet-controller phy” output.
<snip from show controllers ethe...
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