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CSCtr41124/UCCX Default Media Group Has 0 Channels

Hi guys,

 

Workaround mentioned in above bug is to manually create media channel group. As per work around I have created 

another group with required number of channels. Our license is for 100 ivr ports. Looking at the mivr logs, I can still see that it is trying to use default media group. How can I get application to use newly created media group?

 

CMT Dialog Group List  
  Group ID Description Channels CopyDeleteRefresh
1 CMT Auto#1 50         
0 Default 0          

 

 

MIVR Logs - 

 

114431: Oct 29 17:13:07.218 EST %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[19008:INTERNAL:1/(P1-CCX-JTAPI_1_1) GCID=(2,1202)->INVALID]->DISCONNECTED,Route Address=19008,Failure reason=CTI accept timer expires after 4025 ms, end route connection,Exception=com.cisco.lang.InterruptedException: No idle channels available in group 'Cisco Media Channel Group #0'; nested exception is: 

com.cisco.lang.sync.AttemptInterruptedException: interrupted while allocating from [(('Cisco Media Channel Group #0' & 'Cisco Unified CCX Ports')) & 'Cisco CTI Port Group #3']; nested exception is: 
com.cisco.lang.sync.AttemptTimeoutException: timed out allocating from [(('Cisco Media Channel Group #0' & 'Cisco Unified CCX Ports')) & 'Cisco CTI Port Group #3']; nested exception is: 
com.cisco.lang.sync.AttemptTimeoutException: timed out allocating from [('Cisco Media Channel Group #0' & 'Cisco Unified CCX Ports')]; nested exception is: 
com.cisco.lang.sync.AttemptTimeoutException: timed out allocating from ['Cisco Media Channel Group #0' & 'Cisco Unified CCX Ports']; nested exception is: 
com.cisco.lang.sync.AttemptTimeoutException: timed out allocating from ['Cisco Media Channel Group #0']
 
 
 

Workaround:

Manually create a Media Channel Group with the appropriate number of channels.
Collect MADM logs with LIB_LICENSE, ADM_CFG, and LIB_CFG debugging enabled to
determine why the default media group was created with 0 channels.

 

 

Thanks
 

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