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CSCts69270 - CCX CTI ports may stuck in out-of-service state when UCM Upgrade/Restart

Symptom:

CCX CTI ports (RP & IVR) may stuck in out-of-service state during CUCM upgrade or Restart.

Conditions:

During CUCM upgrade the The UCCX CTI ports (RoutePoint Triggers and few IVR ports) went into out-of-service state .

This condition may happen during CUCM upgrade process or CUCM nodes restart. When this happens;

The CUCM sate of down ports is "Registered".

The UCCX state of down ports is "Out of Service"

This was tested on following Release branch;

CUCM Version: 8.6.2.10000-30

UCCX Version: 8.5.1.11001-35

JTAPI Version: 8.6(2.10000)-2

CUCM is a 15 Nodes cluster over the LAN with 10 subscriber nodes.

UCCX is a 2 Nodes-HA Cluster, with one Route point, and 300 ICT IVR ports.

Workaround:

After Upgrade completes, restart of CTIManager service from the CUCM nodes serving the CCX.

Last Modified:

Aug 26,2013

Symptom:
CCX CTI ports (RP & IVR) may stuck in out-of-service state during CUCM upgrade or Restart.

Conditions:

During CUCM upgrade the The UCCX CTI ports (RoutePoint Triggers and few IVR ports) went into out-of-service state .

This condition may happen during CUCM upgrade process or CUCM nodes restart. When this happens;

The CUCM sate of down ports is "Registered".

The UCCX state of down ports is "Out of Service"

This was tested on following Release branch;

CUCM Version: 8.6.2.10000-30

UCCX Version: 8.5.1.11001-35

JTAPI Version: 8.6(2.10000)-2

CUCM is a 15 Nodes cluster over the LAN with 10 subscriber nodes.

UCCX is a 2 Nodes-HA Cluster, with one Route point, and 300 ICT IVR ports.

Workaround:

After Upgrade completes, restart of CTIManager service from the CUCM nodes serving the CCX.

Last Modified:

Aug 26,2013

Known Affected Releases:

(0)

Known Fixed Releases:

(0)

1 REPLY
Cisco Employee

CSCts69270 - CCX CTI ports may stuck in out-of-service state whe

Hello r.mata, do you have a question about this bug?  Regards, Wes

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