Jabber Phone Mode Breaks Presence for Outlook with Lync
Does anyone else suffer from this issue as identified in bug CSCui60268 where installing Jabber for use in phone mode breaks presence status for users while in Outlook? We use Microsoft Lync for our IM and presence. Normally within the MS Outlook client you can see presence for enterprise users that are on Lync. Once we install the Jabber client (currently version 10.5.0) it breaks the presence within Outlook.
There is a registry fix that can be run that allows presence to work within Outlook again.
This registry changes corrects presence indicators within Outlook for that session. As soon as you close Outlook down and open it back up Jabber takes over. The presence status goes away and Jabber can be used to call users from within Outlook. The behavior is very inconsistent and can't be deployed in the current fashion.
I am just curious if others are having this same issue and what they may be doing about it.
I have the same problem at some of my customers. They are using Jabber Video (Movi) at the moment and want to migrate to Jabber for Windows. Unfortunately some of them are using Lync so they cannot migrate to Jabber, because even in Phone-Only mode Jabber breaks the Lync presence.
I hope Cisco will fix this issue soon.
I know it doesn't make sense to have two competing products installed, but some customer decisions are political and I as a integrator have to deal with it.
Thank you Alex. Yes, deploying with CLICK2X=DISABLE switch prevents this from happening, however if it was deployed without it then the registry needs to be modified and in my case modifying the keys mentioned above wasnt enough, I had to also modify this one:
[toc:faq] Session 1: LAN Switching - Technical Services Virtual Boot
Camp Session Presentation - Troubleshooting and Upgradation on Cisco LAN
switches.pptx Video - Troubleshooting and Upgradation on Cisco LAN
switches Q&A from Troubleshooting and Upgradat...
What do you do if you think you're running into a bug? Cisco makes it
possible for you to report bugs yourself. Learn how, and find out how
your contributions help us improve our software.Cisco publishes its
bugs. Before opening a TAC Support Case, use Bu...
Cisco Licensing is pleased to announce the new Licensing Portal. It
provides customers with an enhanced self-service experience by
stream-lining and automating many licensing activities. Please take a
moment to familiarize yourself with the features that ...