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Need information on CSCeb24148 & CSCea40671

Hello;

    Could you please provide the information on the following bugs

1. CSCeb24148

2. CSCea40671

I checked in the bus toolkit. But no information is available.

Thanks & Regards

Sreejith R

1 REPLY
Cisco Employee

Need information on CSCeb24148 & CSCea40671

CSCeb24148 is a duplicate of  CSCea40671

The Release note is:

Symptom:

When a Cisco Catalyst 3550-24PWR interface receives an Electostatic Discharge
(ESD), from a powered IP Phone, for example, some interfaces go down and no 
longer provide power.

Workaround:
Issues shutdown and then no shutdown on the affected interfaces.

Also, version 12.1(14)EA1 or later provides an ESD recovering mechanism.
Please upgrade to at least 12.1(14)EA1.

Another variant of the release note:

Symptom:
The following message is displayed on a Catalyst 3550-24PWR:
%ILPOWER-3-CONTROLLER_ERR: Controller error, Controller number 3: has been reset unexpectedly or s2w bus err

The interfaces might go down as a result, and the user must issue the interface commands
shutdown and no shutdown on the affected interfaces.

Condition:
The Catalyst 3550-24PWR received an Electro Static Discharge (ESD) event.

Workaround:
Make sure that the devices are correctly grounded.
Also, version 12.1(14)EA1 or later provides an ESD recovering mechanism.
Please upgrade to at least 12.1(14)EA1.

We will investigate why they are not published on Bug Toolkit.  They should be.

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