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Congratulations!

 

We are excited to announce the 2018 Cisco Designated VIP class for the Cisco Support Community.

 

The Cisco Designated VIP program recognizes the top external individual contributors in Cisco's online communities, including the Cisco Support Community and the Cisco Learning Network.

 

Cisco Designated VIPs are recognized by their peers and the industry for their expertise and tireless contributions, and their abundant participation is vital to community success.

 

Heartfelt congratulations to these Cisco technology industry leaders!

 

Thank you to all the 2017 Cisco Designated VIPs for all their contributions last year. We appreciate all your contributions regardless of the VIP status. You are the soul of the Community and thanks to your knowledge sharing, this community continues to thrive.

 

- Cisco Support Community Team

 

Cisco Support Community VIPs

This distinction is only given to a select group of Cisco customers & partners & guest community members, based on many factors in the program. We are so grateful of the extensive community involvement of these highly respected technology experts. Consider viewing their profiles and “following” their posts to grow your knowledge.

IP Telephony
IP Telephony
LAN
IP Telephony, Contact Center
Small Busines
Wireless, Spanish
IP Telephony
WAN, Spanish
Wireless, Portuguese
LAN, WAN
Georg Pauwen
WAN, LAN
LAN, WAN
Contact Center, IP Telephony
LAN, WAN, Spanish
Firewalling, VPN
 

Leo Laohoo Support Forums Hall of Fame

WAN, Wireless, LAN

LAN
Firewalling, FirePower, VPN
IP Telephony 
 TelePresence
LAN, WAN
LAN, WAN, VPN
VPN, Firewalling, AAA
Wireless
LAN
LAN, WAN
IP Telephony
Wireless
Wireless
IP Telephony
TelePresence

Support Forums Hall of Fame  Hall of Fame

N New VIP

 

 

VIP Class of 2017 Announcement 

Cisco Learning Network VIPs

[Read More]

 

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Hello,

I'm a Cisco Certified, I have a CCNA, CCNP & CCDP, my certifications will expire by April and I would like to recertify.

 

My question is, Will the 300-135 Tshoot Exam, will it be sufficient for recertifying?

 

I'm asking in case something changed in this topic.

 

Thank you

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Blog-TheBestof2017_300x250.png

We would like to thank all our members, users and visitors so as all the technology experts and enthusiasts for being part of this community. Thanks to all of you, we are one of the largest tech communities around the globe.


On this blog you will find all the evets and activities that have place in the community on year 2017.

 

EVENTS

Webcast Events 

 

December 5th 

Discover Your Data Center with Tetration Analytics

with Miguel Nakhoul

November 28th 

Layer 3 Multicast: Security and Best Practices

with Luis Espejel & David Ramirez 

October 24th 

Troubleshooting with NX-OS

with Cisco Press Author Vinit Jain 

September 19th  

Deploy and Operate Cisco NGFW-FTD

with Aastha Bhardwaj and Dinkar Sharma 

 

 

 

June 20th 

IWAN: Identify and Troubleshoot Common Issues

with Catherine Wu & Aaron Rohyans

 

 

February 14th 

Lessons Learned Deploying an All-Wireless Office

with Geroge Stefanick 

 

 

Ask the Expert Events

 

(Tetration Analytics) Discover Your Data Center with Tetration Analytics 

with Miguel Nakhoul 

(Network Infrastructure) Layer 3 Multicast: Security and Best Practices

with Luis Espejel and Miguel Perez

(Security) Anyconnect implementation: troubleshooting & best practices

with Aditya Ganjoo & Puneesh Chhabra

(Data Center) Flexpod: Architecture, Configuration and Troubleshooting

with Artem Tkachov

(Data Center) Troubleshooting with NX-OS

with Vinit Jain, Cisco Press Author 

(Network Infrastructure) QoS: Catalyst 3850 Configure, Identify and troubleshoot common issues

with Carlos Villagrand & Gilberto Cardenas 

(Network Infrastructure)  Network of the future - Software Defined Networking

with Enrique Ramirez

(Service Providers) XRv9000 Virtual Router Architecture

with Sudhir Kumar & Anilkumar Dantu

(Security) Deploy and Operate Cisco NGFW-FTD

with Aastha Bhardwaj & Dinkar Sharma

(Unified Communications) CUCM 12.X Smart Licensing Overview

with Mohit Grover & Amit Singh

(Network Infrastructure) IWAN: Identify and Troubleshoot Common Issues

with Catherine Wu & Aaron Rohyans

(Wireless) Lessons Learned Deploying an All-Wireless Office

with George Stefanick

 

 

OTHERS 

The new Cisco support Community: we have a new home 

The new Cisco Support Community: What to expect, part I

The new Cisco Support Community: What to expect, part II

The new Cisco Support Community: What to expect, part III

 

Known issues post-launch

 

 

Top Contributors announcements 

Congratulations Marvin Rhoads: Our Newest Hall of Fame Member

Congratulations to Rob Huffman for achieving the highest rank in the Support Community

 

 

 

 

 

 

 

 

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Learn more about the Cisco Support Digital tools at Cisco Live Cancun 2017

CL-digital-tools.png


This year you will have the opportunity to find out more about the Cisco Support Community and other solutions of the Cisco Digital Portfolio at one of the biggest IT and connectivity events in Latin America. Don’t miss out this opportunity and learn more about the tools that can help you to speed up, to ease, to automate and to digitalize your business!


We would like to share with you our agenda, from November 6th to 9th don’t miss out any details of what we will be doing in Cisco Live Cancun this year.

 

Monday 6th


Alive Interview- 10hrs
Monica Lluis, operations manager will be presenting the Cisco Support Community directly at the arena foyer.
This streaming will be available on streaming alive at: http://bit.ly/CLCancun-stream

 

Alive Demo- 16hrs
Enjoy of an Alive Demo of the Community and all its features at the World of solutions. Let Monica Lluis, Operations Manager of the community, led you thought our home.


World of Solutions 19:30-21:00hrs
On the evening the World of Solutions will be opening, you will be able to know more about Cisco Support Digital tools from the: Technical Support App, My Devices and Connected TAC to the Cisco Support Community.
Visit us at the Cisco Services Booth and know more about these tools, you can get a demo of each tool!


Tuesday 7th


Alive Interview- 10hrs
We start this morning with Antonio Carola, Product Manager from Cisco.com support tools. During this interview Antonio will be presenting all the Digital Support tools
It will be alive on alive streaming as well at: http://bit.ly/CLCancun-stream


Digital Support Tools demo- 12hrs
Enjoy of an alive Demo of the digital support tools at the world of solutions with Product Manager Antonio Carola


World of Solutions 10:00-17:00hrs
Learn more about Cisco Support Digital tools from the Technical Support App, My Devices and Connected TAC to the Cisco Support Community.
Visit us at the Cisco Services Booth and know more about these tools, you can get a demo of each tool!

 

Wednesday 8th 


World of Solutions 10:00-17:00hrs
Learn more about Cisco Support Digital tools from the Technical Support App, My Devices and Connected TAC to the Cisco Support Community.
Visit us at the Cisco Services Booth and know more about these tools, you can get a demo of each tool!

 

Thursday 9


World of Solutions 10:00-15:00hrs

Learn more about Cisco Support Digital tools from the Technical Support App, My Devices and Connected TAC to the Cisco Support Community.
Visit us at the Cisco Services Booth and know more about these tools, you can get a demo of each tool!

 

 See you in Cisco Live Cancun 2017!

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Meet the new 2 major enhancements of the Cisco Services portfolio 

 

Robb and Lauren_Twitter.jpg

Today’s technology offers unprecedented opportunity to leapfrog the competition. Don’t let overwhelmed operations and gaps in key IT talent put your digital dreams at risk.

Be one of the first to hear about two major enhancements to Cisco Services portfolio. 

Register now to see how these two new services can help you master agility, simplify operations, and secure your organization’s future.

 

Join us for: Master Your Digital Domain with New Cisco Services

October 17, 2017 at 9:00 a.m. Pacific Time / 12:00 p.m. Eastern Time

 

More details: 

https://engage2demand.cisco.com/LP=7395?ccid=cc000424&dtid=osoccc000234

 

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Blog-knwownissues_csc_EN.png

There are some known issues that are ongoing post-launch. We'll keep you updated on their status in this post. Please subscribe if you'd like to receive a notice when we make changes.

 

  1. Video upload issues in Chrome on Windows
    Video uploads need Flash. In order to enable Flash player, the following steps need to be followed  (see this adobe help article):
    Go to the Chrome settings page - chrome://settings/content
    Click the "Flash" tab
    Disable "ask first"
    Close Chrome, then reopen and you should now be able to upload videos

  2. Video files:
    Videos are in the process of being uploaded. If you need to watch a video that does not play yet, please send us an email and provide the link.
    Update: The majority of videos have been uploaded, only ~200 of the total 2k are pending due to known platform issue which will be resolved on Oct 31st. After this issue is resolved, the rest will be uploaded.

  3. Some redirects aren't working
    There are some redirects to communities that aren't working properly and you may get an error. If you use the global navigation (at the top of each page), or the "hamburger" menu hamburger.png you can get to the communities with no problem.
    Update: This is complete.
  4. Cisco Employee Leaderboards:
    We are in the process of implementing the Cisco Employee Leaderboard and it will be available in the near future. Rest assured that all your contributios and votes are stored in the database. 
    Update: This is complete.

  5. Documents Table of Content:
    We are in the process of integrating the Table of Content on the documents that had it. This is in the list of future enhancements.
    Update: This is complete.

  6. Voice Systems Community:
    Content on the SMB Voice Systems Community is not showing.  This is being worked out as top priority. 
    Update: This is complete.

  7. Bookmarks and Follows:
    The team is working on restoring your bookmarks and follows.
    Update: Bookmarks have been restored and user follows are complete.

  8. RSS Feed Subscriptions:
    Currently the RSS Feed link takes users to a broken xml page. We are reviewing the error and will work to fix it as soon as we can.
    Update: This is working as expected; users will need to have an RSS reader plugin installed in order for the feed to work.
  9. Videos Upload: 

    Currently, we are still facing some issue while we upload videos via Chrome and Mozilla. Its inconsistent. Some of the users have reported have it. We have raised a 'Lithium case'.  Lithium team is working on it and they have found that there is an issue in the Application. 

 Update from the CSC Dev team:

 

  1. Subscriptions:   Post launch, user subscriptions were not migrated. Our development team have figured out a way to migrate all the users exisiting subscriptions. Users might start observing new new subscription notifications in their profile. In, fact these subscriptions are the existing once, which are now getting migrated over to our new system. 

We are working to fix these known issues as soon as possible and we appreciate your patience while we continue to make improvements. Thank you.

 

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Blog-series-3_csc.png

For part I in this series, click here.
For part II in this series, click here.

As we finalize the new Cisco Support Community site, we wanted to share what you can expect in the next few days and after the launch on August 21, 2017.

New document navigation

In the current site, there are hundreds of discussion boards and document boards. To simplify navigation in the new site, we have updated documents to take advantage of labels instead of multiple boards. Here's how it works.

When you go to Network Infrastructure, for example, you will see the following:

The group of labels you see represent the sub-topics under Network Infrastructure. To find more specific topics, click on one of the labels:

 

Then you'll see documents related to that sub-topic. You can also subscribe to the label in order to get updates when new documents are created.

 

To see discussions on the same topic, click "Discussions" under "Related Content" in the right sidebar:

Badges

Badges for Hall of Fame, Spotlight, etc., will be updated after we go live. If you don't see a badge that you earned previously, don't worry! We'll have those up as soon as we can. We know you've worked hard to earn those badges, and we appreciate your contributions to Cisco Support Community.

 

Next week, post-launch, we'll feature more blog articles to help you get the most out of the new site. Please stay tuned!

 

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Blog-series-2_csc.png

For part I in this series, click here.
For part III in this series, click here.

As we finalize the new Cisco Support Community site, we wanted to share what you can expect in the next few days and after the launch on August 21, 2017. 

New ratings system

In the new Cisco Support Community, 5-star ratings are being retired. Instead, users will have the option to give a "helpful" vote on discussions, replies, and documents.

When you click helpful, the recipient will receive 5 helpful points.

 

There are several reasons for this change. First, we found that the majority of ratings were 5-stars in the old system. And second, we researched and found that most of the technical forums in the industry are using or moving to a simplified system. In order to keep some parity, though, with the way you've been earning points, we chose to give 5 helpful votes instead of 1. Otherwise, it will take a lot longer for users to reach a new ranking! And we wanted to keep the pace of earning points as close as possible to the previous way.

 

Any helpful votes given by employees, moderators, and community managers will only be shown as 1 helpful vote. This is to give priority to peer feedback within the community. (We will revisit this piece due to feedback from the community.)

New leaderboards

You'll see new leaderboards when we launch the new site. Instead of a single points leaderboard, we've broken activity into two leaderboards: one for accepted solutions (previously "Correct Answers") and one for helpful votes. (Please note that we have used test data for this example.)

 

This gives more users the chance to be recognized for their contributions to the community: for solutions, but also for being helpful to other community members.

You may be wondering how this contributes to the star-rankings for each person, and we'll explain that next.

You can view the leaderboards via the "Experts" section of the global navigation:

Points leaderboard

You may notice the absence of a points leaderboard, but rest assured we are still assigning points. The emphasis will be on solutions and helpful votes, but in the background ranking formulas, we are still assigning 5 points for accepted solutions so that you'll earn ranks at a similar speed. While you'll see 1 accepted solution on the leaderboard, you are receiving 5 points for each. Helpful votes will be assigned 5 points up front and you'll see that each time you click the star next to a helpful vote. Endorsements (from the old site) will be credited as accepted solutions where possible, but if a reply was both a correct answer AND an endorsement, then you will only get 1 (migrated) solution credit (but 5 additional helpful votes for every endorsement). Each endorsement will be converted to 5 helpful votes, so 5 endorsements will be 25 helpful votes.

Example

Let's say you currently have 250 points, with 20 correct answers and 5 endorsements. On the new site, the solutions leaderboard will show ~25 solutions (the exception is if you had a reply that was a correct answer AND an endorsement - only one solution will be counted and you'll get additional helpful votes to make up for it). The helpful leaderboard will show 125 helpful votes (which is 250 - [(answers x 5 points) + (endorsements x 5 points)] ):
Most solutions: 25
Most helpful: 125
In the ranking formula, you will still get points equivalent to 125 + (25*5) = 250 (so you'll get the same ranking star)

Star rankings

You'll see that the ranks have changed very little on the new site -- we've updated the star icons just slightly, but you'll still see red, blue, green, super red, and so on. The rank you are in should be close to or equivalent with what you currently have. As always, with a migration there may be some minor discrepancies but we have worked hard to keep that minimal. The point ranges for each star ranking remains the same as before.

Current site:

New site:

 

(Don't worry about the missing VIP symbol in this example - we'll have a VIP/Hall of Fame combo ready soon.)

 

Up next, part III

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Blog-series-1_csc.png

As we finalize the new Cisco Support Community site, we wanted to share what you can expect in the next few days and after the launch on August 21, 2017.
For part II in this series, click here.
For part III in this series, click here.

As we mentioned in this notice, the site will be in read-only mode from 10:00pm PDT on Thursday, Aug. 17 through mid-day PDT on Monday, Aug. 21. You can still browse the site, but you will not be able to create new content (ask questions, answer topics, create documents or blog posts).

On Monday, August 21st, you'll see the brand new Cisco Support Community. Here's a preview:

The site is SSO-enabled, so you'll use the same credentials to log in as you do currently.

Navigating the site

Navigation is updated in the new site. You can use the global header to navigate, and choose from the drop-down menus:

Or you can navigate via the Community Topics:

There's also the "hamburger" menu, which opens up on the left side of your screen:

When you click it, then it expands to give you the topic areas:

Of course, you can also use Search to get to your topics of choice, too.

Interacting with content

When you find the content that you want to read (for example, a discussion that matches the topic you're looking for), you can interact in several ways. In the example discussion below, we'll show you what you can do.

To reply to a topic, click the "Reply" or "Quick Reply" button. Quick Reply allows you to quickly post a response with no additional formatting options. It's text only. If you want to add bold or images or insert code, then use the Reply button to get access to additional options:

Click "Post" to finish and post your reply.

Did a topic or response help you? You can rate it helpful by clicking the star next to "Helpful":

The button will fill in once you click it:

(more on this topic later)

Content options

On each discussion, there's an option menu that helps you get more out of your experience. Click the dots in the upper right corner of a discussion:

And you will see several options (options may vary from this example based on where you are in the community), including the ability to bookmark, subscribe to (follow), or report content.

 

Up next, part II...

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Hearty Congratulations!

 

I would like to congratulate Rob Huffman for becoming the first community member to achieve the highest possible ranking. The super red rank is given to community members that have achieved over 40,000 points (in the previous platform.) His contributions over the past 12+ years in the IP Telephony, Unified Communications and many other communities have made a significant impact to the overall value of the Cisco Support Community.

 

 

Rob, we very much appreciate the many years you have been helping others. It's a great honor to have you in the community. We look forward to your valuable contributions in the new phase of the community.

 

 

 

If you see Rob on the community take a moment to congratulate him.

 

 

 

 

Monica Lluis 

- Cisco Support Community Team

 

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To all Cisco Support Community members:

Please be advised that the Cisco Support Community will be in "Read Only" mode from 10:00 pm PST on Thursday evening August 17, 2017, through mid-day PST on Monday August 21, 2017 while the migration to the new platform is being completed. This means that you will be able to view content, but you will not be able to create, rate, or comment. For more information and links to additional updates as they become available, please continue to check the Cisco Cafe blog.

You can also get more detail about the Community migration here.

We ask for your patience during this process, and we thank you in advance for your continued support.

 

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Hearty Congratulations!

I would like to congratulate  Marvin Rhoads for becoming our newest inductee into the Cisco Support Community Hall of Fame. His contributions over the past 6+ years in the Firewalling, Network Management and VPN communities have made a significant impact to the overall value of the Cisco Support Community. He is now 1 of 11 members in this elite group. If you see Marvin on the community take a moment to congratulate him.

You can learn more about Marvin and his expertise by visiting the Hall of Fame community.

Monica Lluis 

- Cisco Support Community Team

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Welcome back to the Cisco Support Community migration blog series!

This week, we'd like to talk about Beta Testing. We've been hard at work building the new community and it's now ready for your review. We're currently developing a list of tasks for Beta Testers to complete in order to give us feedback on what you like and don't like, what works and doesn't work. Together, we can find ways to make our new community the best it can be. Testing will be open next week, from August 7 - 11. It's self-paced, so you can go in any time during the week and complete the tasks.

We want you! If you'd like to volunteer to be a Beta Tester, please leave a comment here, or drop us a line.

As always, for questions and feedback, you can leave comments on our migration updates and we'll respond to you as quickly as we can. Have a question you don't want to ask in public? Please email us regarding migration questions at csc-migration@cisco.com.

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TO ALL USERS:

As part of the Cisco Support Community platform migration, we wanted to let you know that only Private Messages that are newer than 3 years old will be moved over to the new site. Any messages prior to 2014 will not be moved, so please save any that you may wish to keep. (We suggest copying them into a personal Word document or email for safekeeping.)

TO USERS WITH MESSAGES FROM 2014-2017

As part of the Cisco Support Community platform migration, we wanted to let you know that only Private Messages that are newer than 3 years old will be moved over to the new site. Once they are migrated, they will appear as 'new' messages and all of them will have the date of migration (the old date sent will not be retained). We encourage you to mark them all as 'read' at your earliest convenience so they won't be confused with new Private Messages that you may receive. Instructions for marking old Private Messages as 'read' can be found below.

Messages that are 3 years old and older will not be included in the migration, so please save any that you may wish to keep. (We suggest copying them into a personal Word document or email for safekeeping.)

For ease of reference, we’ve included some information below about how to "Mark all as read" and delete Private Messages (after launch on the new site).

As always, please feel free to contact us should you have any questions.

These instructions apply to new site, once all of the content has been moved over:

To mark all Private Messages as 'read'

Select the envelope icon on the top right corner of your screen to access your Private Messages (PMs).

Go to "Options" (below your profile link)

Click the dots next to "Options"

 

Select "mark all as read"

You can delete messages one at a time as you read them in your inbox.

To delete a private message:

  1. Log in to the community.
  2. Click the  envelope icon to go to your Private Messages Inbox.
  3. To read and delete a single message
    1. Click the message subject from the Inbox.
    2. Click Delete.

To delete all of your private messages, choose the "Options" menu and click "Delete All".

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Welcome to the Cisco Support Community migration blog series! The goal of this series is to keep you up to date on all of the changes the community will be going through, and guide you to our new home. This is where you'll find all of the latest news and information about the migration, so please watch for additional updates.

We understand that you may have some questions about this migration and that's why we're here! We'll try to answer some of your most common questions between now and the launch. We've been collecting our feedback and are working to make sure this move addresses improved platform stability, better search, and a more responsive performance. in addition, the move offers some new features and functions that will enhance your community experience.

Here's a brief FAQ to start answering some basic questions. In the next several weeks we'll be adding information about the move, any changes, and new features.

 

1. Why is the community migrating?

We have been collecting feedback from users, and the decision to migrate to a cloud-based platform was based on requests for faster performance, improved platform stability, and improved search functionality. Our new home will provide all of those improvements, as well as new features that we'll be detailing as the migration continues. 

2. When will the migration occur?

The migration will be occurring late Summer 2017.

3. How will you migrate my information?

We're directly transferring a majority of the content including discussions, articles, blogs, and videos. Most of your personal data will also move, although there may be some preferences that you'll need to set up again, like subscriptions. More information on that soon.

4. Will I keep my rank?

The short answer is yes. The longer answer is yes, but the overall names of ranks will change and points may change slightly. We will work to keep as close as possible to your current status, but under a different title.

5. Will my content stay in the community?

Yes, the majority of your content (your questions, discussions, answers, comments) will come over into the new community platform. As mentioned above, you'll have to reset some of your preferences for what you subscribe to, how you'd like to be contacted, etc. We are doing some cleanup of much older documents (no replies or ratings) and removing / consolidating communities that aren't in use any longer. 

6. Will I need to re-register?

You will not need to re-register. We will be using the same SSO system that we are currently, so your account information will stay the same.

7. What if I have additional questions or need help?

For help with current issues, please continue to use supportforums-info@cisco.com. For questions directly related to the migration, you can leave comments on our migration updates and we'll respond to you as quickly as we can. Have a question you don't want to ask in public? Please email us regarding migration questions at csc-migration@cisco.com.

 

Additional links:

Thank you for your feedback and participation in the community!

The Cisco Support Community team

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Hearty Congratulations!

I would like to congratulate Chris Deren for becoming our newest inductee into the Cisco Support Community Hall of Fame. His contributions over the past 11+ years in the Collaboration, Voice and Video communities have made a significant impact to the overall value of the Cisco Support Community. He is now 1 of 11 members in this elite group. If you see Chris on the community take a moment to congratulate him.

You can learn more about Chris and his expertise by visiting the Hall of Fame community.

Monica Lluis 

- Cisco Support Community Team

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Congratulations!

It is with great excitement that we announce the 2017 Cisco Designated VIP class for the Cisco Support Community.

The Cisco Designated VIP program recognizes the top external individual contributors in Cisco's online communities, including the Cisco Support Community and the Cisco Learning Network. Cisco Designated VIPs are recognized by their peers and the industry for their expertise and tireless contributions, and their abundant participation is vital to community success. Heartfelt congratulations to these Cisco technology industry leaders!

Thank you to all the 2016 Cisco Designated VIPs for all their contributions last year. We appreciate all your contributions regardless of the VIP status. You are the soul of the Community and thanks to your knowledge sharing, this community continues to thrive.

- Cisco Support Community Team

Cisco Support Community VIPs

This distinction is only given to a select group of Cisco customer & partner & guest community members, based on many factors in the program. We are so grateful of the extensive community involvement of these highly respected technology experts. Consider viewing their profiles and “following” their posts to grow your knowledge.

IP Telephony

LAN, Wireless

Wireless

Ayodeji Okanlawon

IP Telephony

 

Firewalling

LAN

IP Telephony, Contact Center, Unified Communications

LAN

LAN, WAN

Small Business

Firewalling, Network Management, VPN

IP Telephony, Unified Communications

IP Telephony

WAN, LAN

Wireless

LAN, WAN

IP Telephony

Wireless

WAN

AAA, Identity and NAC Security

IP Telephony

LAN, WAN

TelePresence

Unified Computing, Storage Networking

IP Telephony

LAN, WAN, VPN

TelePresence

Firewalling, VPN

Rajan  N

IP Telephony

Support Forums Hall of Fame  Hall of Fame

N New for 2017

 

VIP Class of 2016 Announcement 

 

Cisco Learning Network VIPs

[Read More]

New VIPs for 2017:   Sergey, Raymond, David, Sarah and Daniel.

Returning VIPs for 2017    Aref, Brian, Chandan, Daniel, Dante, Elvin, Erick, Kevin, Mark, Martin, Mike, Milan, Sean and Steven.

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11 Comments

The Cisco Designated VIP program recognizes the top external individual contributors in Cisco's online communities, including the Cisco Support Community and the Cisco Learning Network. Cisco Designated VIPs are recognized by their peers and the industry for their expertise and tireless contributions, and their abundant participation is vital to community success. Heartfelt congratulations to these Cisco technology industry leaders!

Cheers, Cisco Support Community Team

 

Cisco Support Community VIPs

This distinction is only given to a select group of Cisco customer & partner & guest community members, based on many factors in the program. We are so grateful of the extensive community involvement of these highly respected technology experts. Consider viewing their profiles and “following” their posts to grow your knowledge…

 

Aaron Harrison

Contact Center | IP Telephony

Karsten Iwen

Firewalling | VPN

Reza Sharifi

LAN

Aman Soi

IP Telephony

Leo Laohoo **

LAN | Wireless

Richard Burts **

LAN | WAN

Ayodeji Okanlawon

IP Telephony

Rasika Nayanajith

Wireless

Rob Huffman **

IP Telephony

Carlo Poggiarelli

IP Telephony

Mark Malone *

LAN

Sandeep Choudhary *

Wireless

Charles Hill *

LAN | IP Telephony

Marvin Rhoads

Firewalling | Network Management | VPN

Scott Fella **

Wireless

Chris Deren

IP Telephony | Contact Center | Unified Communications

Mohammed Al Baqari *

IP Telephony

Terry Cheema *

IP Telephony | Unified Communications

Dan_Lukes

Small Business

Neno Spasov *

AAA, Identity and NAC Security

Vivek Batra *

IP Telephony

George Stefanick

Wireless

Patrick Sparkman

Telepresence

Walter Dey

Unified Computing

Jon Marshall **

LAN | WAN | Firewalling

Paul Driver

LAN | WAN

Wayne Denardi

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** Hall of Fame

* New for 2016

 

VIP Class of 2014 AnnouncementVIP Class of 2013 Announcement

 

Cisco Learning Network VIPs

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New VIPs for 2016:   Brian, Dante, Kevin, Mark, Martin, Mike, Sean and Steven.

Returning VIPs for 2016:     Aref, Chandan, Daniel, Elvin, Erick, Jay, Milan and Riikka.

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Hundreds of attendees collaborated on Open Technologies at Appnovation’s first-ever Accelerate Conference in San Francisco November 18, 2015Cisco Support Community Senior Manager Helena Pechaver Starc and Senior Technical Architect Richard Bennion were both speakers at Accelerate2015.

Richard presented on “Digital Transformation at Cisco:  The Benefits of Moving from Proprietary to Open Technology”.  He overviewed the Cisco Support Community and Cisco on Demand, and how the Community on the Drupal platform has enabled highly successful peer-to-peer support on the Cisco Support Forums.  Powell Room
Rick Bennion, Systems Architect at Cisco, will take us through their decision and process of moving from Jive to Drupal and the development of the Cisco Support Community and Cisco On Demand platforms.

 

Helena spoke on a panel on “How Open Technologies Drive Business Value in High Tech”, along with Andy Parkins, Vice President of Business Technology of 1-800-GOT-JUNK?, and Manish Harsh, Program Manager of Nvidia Developer Programs (the start-up he co-founded, Halosys, an enterprise mobile solutions company, was recently acquired by Sonanta Software). 

 

Appnovation Founder & CEO Arnold Leung (Top 30 Under 30, & EY Entrepreneur of the Year finalist) presented on “Using Open Technologies to Enable Digital Transformation in the Enterprise”, shared the evolution of forming and growing his fast-growing firm, and how Open Technologies enable & drive the success of many agile companies. Other presenters were from Salesforce, PWC, Sutter Health, GitHub, Mulesoft, Acquia, Nvidia, Stanford University, The Linux Foundation, Javelin, Janrain, and the Welsh Government.

 

The Cisco Support Community platform for innovation (on Drupal) is supported by Appnovation’s development team, which enables Cisco’s leverage of Open Technologies for Digital Transformation, including the recently newly  commercially available offer of Cisco on Demand, built on the award-winning Cisco Support Community platform.

 

More pictures available on these Cisco Support Community social channels:  Facebook, Twitter, Google+, LinkedIn, & Instagram.

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Cisco Support Community Director Jamal Haider presented at the sold-out Acquia Engage conference in Boston in October on how the Community on the Drupal platform has enabled highly successful peer-to-peer support on the Cisco Support Forums.  It’s a win-win-win for customers, partners, and Cisco… 

Acquia CEO Tom Erickson trumpeted the success of the cloud platform solution provider’s work with Cisco at the Acquia conference. Erickson held up the company’s experience with Cisco as a prime example of how Acquia has taken companies through critical transformations involving Web content management, cloud computing and Drupal support.  Cisco leveraged the Drupal and Acquia platform to transform its services organization from a traditional call center to a community centered around partners and customers. The update streamlined customer support services, and enabled a digital transformation. Jamal shared that the team will soon contribute back to the wider Drupal community.

Read the full article in CRN and Read the full article in Network World

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Learn Cisco technologies with the industry's best video tutorials—and save 50% to 70%

Use discount code BUILD70 on select video products plus, get half off Complete Video Courses—no coupon required. Hurry, offer ends October 18!

 #ccie#ccnp #ccent #ccna #networking #ASA#IPv6 #nxos #IPv4 ##bgp #BYOD #Route#Switch #cloud #ccnasecurity #datacenter#wifi

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¿Asistirá a Cisco Live! este próximo noviembre, 2015?  Si es así, haga una parada en el stand de la Comuniad de Soporte de Cisco en Español en la zona de Technical Solutions, localizado en el "Word of Solutions" (WoM).  Ahí podrá conocer a los miembros del equipo de la Comunidad(Monica Lluis-Arroyo,  y Mariana Luna, moderadora), conversar con nuestro Cisco Support Community Designated VIP Julio Carvajal y el Hall of Famer Jaime Valencia, conocer más a cerca de Cisco on Demand, un pequeño presente de agradecimiento. ¡Estaremos esperando su presencia!

 

Registro y por favor háganos saber con un comentario en éste blog si asistirá please post below if you are going, para que podamos estar en contacto.  ¡Saludos!

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Thanks to all of our great community members, Cisco Support Community on Facebook recently achieved another milestone of over 700K followers – a compelling testament to all of you, and the interest in peer-to-peer support across our customers, partners, and employees.  We thank you all for your support and engagement on the community, and invite you to continue to visit us on Facebook and all of our social channels (using the links in the upper right-hand corner of this page).  

 

 

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Cisco Support Community Leaderboard programs were referenced as a best practice in community engagement in this highly respected best-in-industry guide.

The Support Community is delighted to have been recognized by the Search Engine Journal!

 

Launched in 2003, the Search Engine Journal is unique in its community-based approach to search marketing content. Virtually all their contributed articles come from real online marketing experts, both independent and in-house.The Search Engine Journal spotlights the important trends, news, strategies and personalities in the industry. 

SEJ

Click here to view the article

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Since this month’s webcast is on the topic of Cisco Unified Computing System (UCS) Mini Architecture, Troubleshooting and Upgrade (Register Now)  we decided to highlight some UCS related topics and contributions on the Cisco Support Community.

 

 

Cisco UCS FCoE SAN boot issue

https://supportforums.cisco.com/document/12409426/cisco-ucs-fcoe-san-boot-issue

 

Troubleshooting Common Features of Cisco UCS and Cisco Nexus 1000v

https://supportforums.cisco.com/video/12116716/troubleshooting-common-features-cisco-ucs-and-cisco-nexus-1000v-video-live-webcast

 

Demystifying Unified Computing System (UCS) Interfaces for Troubleshooting

https://supportforums.cisco.com/video/12451776/webcast-video-demystifying-unified-computing-system-ucs-interfaces-troubleshooting

 

Mixing BE6000 UCS Server and "normal" UCS server in the same deployment

https://supportforums.cisco.com/discussion/12402776/mixing-be6000-ucs-server-and-normal-ucs-server-same-deployment

 

Register for the latest Cisco Support Community Webcast on Cisco UCS Mini Architecture, Troubleshooting and Upgrade.

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Cisco Live in Milan is just around the corner!

I hope to see you all there in the World of Solutions (WoS) in the Services booth. This is where we will be with the Connected Analytics for Social and Cisco on Demand Solutions!

Cisco Live is Cisco’s premier education and training destination for IT professionals worldwide. It is exciting and empowering to be a part of the largest gathering of Cisco customers, experts, and partners in Europe.

Join us for more than 400 sessions, inspiring keynotes, the new DevNet Zone, and more than 90 of Cisco’s top technology partners in the World of Solutions.

We would love to meet you in person, chat about your experience on the Cisco Support Community, get your feedback on Cisco Live, give you information about our new Connected Analytics and Cisco on Demand offerings and have fun with some online contests we have ready for you!

Mark your calendar for Cisco Live 2015, January 26 – 30 in Milan, Italy.

Ci vediamo!

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