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The new Cisco Support Community: What to expect, part I

Community Member

Blog-series-1_csc.png

As we finalize the new Cisco Support Community site, we wanted to share what you can expect in the next few days and after the launch on August 21, 2017.
For part II in this series, click here.
For part III in this series, click here.

As we mentioned in this notice, the site will be in read-only mode from 10:00pm PDT on Thursday, Aug. 17 through mid-day PDT on Monday, Aug. 21. You can still browse the site, but you will not be able to create new content (ask questions, answer topics, create documents or blog posts).

On Monday, August 21st, you'll see the brand new Cisco Support Community. Here's a preview:

The site is SSO-enabled, so you'll use the same credentials to log in as you do currently.

Navigating the site

Navigation is updated in the new site. You can use the global header to navigate, and choose from the drop-down menus:

Or you can navigate via the Community Topics:

There's also the "hamburger" menu, which opens up on the left side of your screen:

When you click it, then it expands to give you the topic areas:

Of course, you can also use Search to get to your topics of choice, too.

Interacting with content

When you find the content that you want to read (for example, a discussion that matches the topic you're looking for), you can interact in several ways. In the example discussion below, we'll show you what you can do.

To reply to a topic, click the "Reply" or "Quick Reply" button. Quick Reply allows you to quickly post a response with no additional formatting options. It's text only. If you want to add bold or images or insert code, then use the Reply button to get access to additional options:

Click "Post" to finish and post your reply.

Did a topic or response help you? You can rate it helpful by clicking the star next to "Helpful":

The button will fill in once you click it:

(more on this topic later)

Content options

On each discussion, there's an option menu that helps you get more out of your experience. Click the dots in the upper right corner of a discussion:

And you will see several options (options may vary from this example based on where you are in the community), including the ability to bookmark, subscribe to (follow), or report content.

 

Up next, part II...

17 Comments
Community Member

The new site is fully waste unless.

Community Member
it sucks, i cant find my discussions created earlier , neither by cliking link on my email or going to web site . exactly when i need to open my post to see suggested resolution.
Community Member
Exactly same happened with me
Community Member
how to ask a question on this new site?
Community Member

Hello crayjeep1

 

Here is what I found so far. Go to any discussions on the right side you will find Create; underwhich you will find discussions. See the photo attached. Please click helpful if you find so.

how to create discussion in new ciscoforums.png

Community Member

Totally confusing

 

Community Member

please guide how to get previous discussion /post which i have created

Community Member

How does one ask a question?

 

Community Member

how to ask question in new supportforums

Community Member

thanks :)

Community Member

Hi

Community Member

I need to find discussions i created earlier, and now you can't find them anymore.

Thumbs down on new site.

Community Member

hi

Community Member
this is ridiculous, I sent her message she didnt replyme ... Web site was upgraded several month ago but they still dont have option to see ur own discussion created but not answered yet. on the previous version it was easy I could go on option my discussion and see all of them . Hey Cisco I will ask you again, how can i see/find/edit my discussion if nobody replied yet on it?
Community Member

Guys, I have no idea why I am not getting emails to all the subscriptions for my topics?? I need to sign into to the website to check if anyone replied to my question. I select a topic I want to follow or one that I provided an answer to, I select OPTIONS >SUBSCRIBE and SUBSCRIBE TO RSS FEED. Still no emails. I dont even know where to check what my email address is to see if that's incorrect maybe. Can anyone help out with this?

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