Changing my account password

[steven.crutchley]

Hi all,

My apologies if I am asking this in the wrong forum.

When I first signed up with an account and got my CCNA I worked for a different company than I work for now. The email address I used to sign up is specific to that company and I no longer have access to it.

I cannot find where to change where all my cisco emails are sent.

Can I change it to say, a gmail account (I recall cisco insisting that I have a non-free one when I signed up) or can I reassign it to my current jobs email?

Thanks in advance.                   

[Rob Huffman]

Hi Steven,

Please see attached for the requisite steps

Cheers!

Rob

Attachments:

• Certifications_Tracking_System_Users_Guide.pdf (31.4 K)     Preview

"Always movin' ahead and never lookin' back" - Springsteen

[steven.crutchley]

Rob,

Thanks for that, however when I go to change my personal details as per the form, the primary email address feild is locked and does not let me change it.

There is a secondary email address feild, which I set to my gmail address over 6 months ago; however I have never recieved anything from cisco to that address.

Is there another way to change my primary email or at least set the emails to come through to my secondary?

Thanks again,

Steve

[Daniel Bruhn]

Hi Steve,

Users cannot edit the primary email address field associated with their Cisco.com login.  Please contact web-help@cisco.com and they can help do this for you. If you have any other questions let us know.

Cheers,

Dan