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Community Member

CTI Toolkit Agent Desktop tool, question: can the call record time be changed?

Hello Dear Cisco Support Community team and colleagues,

i have an important question regarding the,

CTI Toolkit Agent Desktop tool, on my work.

I had a few calls with several customers, one customer described he talked about 45 minutes with me on the line, but the customer statement is not true and unrelevant, because I talked only about 4 minutes.


Question is:

Can the call, particularly the talk time only for this call be changed in this CTI toolkit from Cisco, from 4 minutes up to 45 minutes and so be saved? That it looks as if i really was talking 45 minutes?


Thank you very much for you help,

regards
Sinisa

 

1 REPLY
Community Member

Because i received contract

Because i received contract termination on my work for this claim which is untrue.

Thank you very much for your answer.

Kind regards

Sinisa

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